What is our primary use case?
SAP SuccessFactors is used as its HR solution, to implement the SuccessFactors.
I implemented SuccessFactors' LMS and provided support and enhancements to Employee Central, Time Management, Recruitment, Performance Management, Goal Management, Reporting, and Analytics.
What is most valuable?
SAP SuccessFactors, in my opinion, is the best cloud-based HR solution tool for any size business.
What needs improvement?
Considering the entire suite, Learning is on the verge of many upgrades, but it still needs to be upgraded to such a scale that it almost feels tightly integrated with SuccessFactors because Learning is on Plateau, and SuccessFactors acquired Plateau, and later SuccessFactors was acquired by SAP. Learning is still based on another Plateau platform. Much more progress is required in the Learning space.
Everything, including the provisioning dependency, should be moved to the instance, and coding should be kept to a minimum. Wherever possible, coding should be minimized, and everything should be a drag-and-drop.
UX and UI are already user-friendly, but there are some aspects that require some HTML or XML knowledge. It's not for everyone.
For how long have I used the solution?
I have been working with SAP SuccessFactors for three and a half years.
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What do I think about the stability of the solution?
SAP SuccessFactors is a stable solution.
What do I think about the scalability of the solution?
SAP SuccessFactors is a scalable product.
Our entire HR solution is built on SAP SuccessFactors.
We are implementation partners. Not only is it implemented in our company, but it is also implemented for others.
How are customer service and support?
I would rate technical support a four out of five.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
NTT Data is a partner for SAP.
How was the initial setup?
Every module in SAP SuccessFactors is complex in its own way. LMS and Time Management, in particular, require extensive configuration knowledge, experience, and hands-on experience. Only certified consultants are encouraged to apply.
If you have a large customer base with thousands of records to deploy, it could take three, four, or four to five months.
Maintenance is determined by the scope of the project. If it is a large company with more than 50,000 employees, 50 plus countries, and multiple locals, then at least four to five consultants are required because configuration changes, support, maintenance, and everything else will be required, and some of the aspects in SuccessFactors require extensive experience, hands-on, and knowledge.
What about the implementation team?
They rely on certified consultants, of which there are two levels of certification: associate and professional. It is best to have a professional certified consultant.
What's my experience with pricing, setup cost, and licensing?
It is not expensive because it is a complete suite with a module-based cost.
I am not sure about the pricing, but I understand it's a popular solution for mid-size, small-size, and large-size businesses. I don't see pricing as a challenge. I would rate their pricing a four out of five.
What other advice do I have?
Always refer to the SAP standard, help guide, and help portals. It is preferred to use certified consultants from the implementation partners because it is very difficult to rework and reimplement once it is implemented and all the integrations are in place. It is better to get it done clearly and sound the first time. It's good.
I believe that more and more organizations will choose a cloud-based solution.
I would rate SAP SuccessFactors a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner