We use SAP SuccessFactors for HR.
Sr. HRIS Project Manager (Analyst) at a manufacturing company with 5,001-10,000 employees
Converts manual processes into automated processes and is good for recruitment and compensation
Pros and Cons
- "What I like most about SAP SuccessFactors are its recruiting and compensation features."
- "There's room for improvement in SAP SuccessFactors, particularly in terms of innovation. I'd like more flexibility in its functionality and more customization. In terms of what additional feature I'd like to see in the next release of the product, it depends on the module because you have various modules in SAP SuccessFactors, so it's easier to go module by module and understand what features you have in each module. The product has a lot of features coming up, but the product being more mobile, or having mobile features would be nice."
What is our primary use case?
How has it helped my organization?
SAP SuccessFactors improved my organization through automation because it converts all manual processes into automated processes.
What is most valuable?
What I like most about SAP SuccessFactors are its recruiting and compensation features.
What needs improvement?
There's room for improvement in SAP SuccessFactors, particularly in terms of innovation. I'd like more flexibility in its functionality and more customization.
In terms of what additional feature I'd like to see in the next release of the product, it depends on the module because you have various modules in SAP SuccessFactors, so it's easier to go module by module and understand what features you have in each module. The product has a lot of features coming up, but the product being more mobile, or having mobile features would be nice.
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For how long have I used the solution?
I've been using SAP SuccessFactors for around three years, and I've used it in the last twelve months.
What do I think about the stability of the solution?
SAP SuccessFactors is a stable product.
What do I think about the scalability of the solution?
SAP SuccessFactors has good scalability, and it's scalable globally.
How are customer service and support?
The technical support for SAP SuccessFactors is quite helpful.
Which solution did I use previously and why did I switch?
I didn't use a previous solution as an alternative to SAP SuccessFactors. This was my first deployment.
How was the initial setup?
The initial setup for SAP SuccessFactors was not straightforward, but it still depends on your implementation plan, and it's based on your business needs. To be specific, the setup isn't complex or straightforward. It's a combination of both. On a scale of one to five, I'm rating the initial setup for the solution a four. The deployment of SAP SuccessFactors took six months to complete.
What about the implementation team?
My team implemented SAP SuccessFactors, so it was an in-house implementation.
What was our ROI?
I've seen ROI from SAP SuccessFactors because it converts all manual processes into automated processes, so it gives more flexibility to the business.
What's my experience with pricing, setup cost, and licensing?
I don't have any knowledge about the licensing cost of SAP SuccessFactors.
What other advice do I have?
I'm using the latest version of SAP SuccessFactors.
Around five thousand people use SAP SuccessFactors, and ten to fifteen people handle the deployment and maintenance of the product.
What I can share with people looking to implement SAP SuccessFactors is that it's quite intuitive as it's a cloud solution, and it's also the latest solution and would be great for your business needs. What to keep in mind is that SAP SuccessFactors is also one of the top cloud-based solutions.
My rating for SAP SuccessFactors is eight out of ten. I'm not rating it a ten because there's always room for improvement.
My organization is a customer of SAP SuccessFactors.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Project Manager at a manufacturing company with 10,001+ employees
Solid processes for talent Management, in General, supported with good analytics reports but needs more Localization when it's come to Master Data and Time Management
Pros and Cons
- "The performance goals and learning management solutions are the product's most valuable features."
- "The solution needs more localization, especially for the Middle East and Russia."
What is our primary use case?
We primarily use the solution for many things including performance management, Goal Management, Employee Central, Compensation Management, and SAP Jam, Recruitment, Onboarding.
How has it helped my organization?
SuccessFactors has a really solid process for talent management, starting with Goal Management which helps managers and employees build smart goals aligned with business goals. Unique Continues performance management provides another tool for managers to facilitate communication between employees and managers and ensure having high alignment between employees and managers. This helps to have effective performance and better optimize performance process. CPM helps managers to have an accurate picture of their employee's performance to evaluate employee performance all year daily.
From the moment you are evaluating the candidate through recruitment, the process related to review employee performance using Job profile builder will help to have a connecting process between Recruitment and performance.
Having an LMS and Compensation module helps you to have the complete process, where you can use LMS learning to improve weaknesses and reward top performers using compensation.
What is most valuable?
The performance management and learning management solutions are the product's most valuable features.
There are updates and new tools for measuring employees all the time. There's also a mobile application that can be used by anyone within the process.
Analytic reports are also provided, so you don't need another tool to handle reporting. It has its own dashboard and reporting tools that give you a good overview of everything.
What needs improvement?
The solution is losing a lot of utilization capabilities because most companies don't function in just one country; they operate in many around the world. It seems to have issues with handling the master data. One module is not the same across all countries. For example, in one case you will see the coverage of all of the localization processes related to the USA, but when it comes to the UK, it's covering maybe 50%. It's worse in other countries. In the Middle East, you might only get 10% coverage, for example. We were surprised at the level of variance from country to country.
The solution needs more localization, especially for the Middle East and Russia and Germany.
There needs to be more end-user training.
For how long have I used the solution?
I've been using the solution since 2012.
What do I think about the stability of the solution?
The stability of the solution is good, but I would not say it's perfect. Sometimes it's not 100%. There are occasions when you want to do some technical updates and it will shut down the server for eight to ten hours. Usually, there will be an agreement between SAP and the customer and we try to shut down the server during off-hours. This means, however, that the availability is not 100%. Still, it is, on average, quite stable.
What do I think about the scalability of the solution?
The scalability of the solution is good but not perfect. In our company, we have around 200 users and we use it for 16,000 employees. We plan to increase usage to cover 20,000 employees and have plans to roll out the solution to some of our countries in Europe.
How are customer service and technical support?
The solution's technical support is weak.
They have not taken care to put in place any certified consultants that understand the system very well to support you when there are incidents. They seem to just add people that are new, fresh, and don't have a lot of information about the system. They don't have the real capability to solve technical issues. It makes the customers suffer.
Which solution did I use previously and why did I switch?
We previously used Microsoft Dynamics.
How was the initial setup?
The initial setup was straightforward. Deployment times will vary from country to country according to the numbers, but most companies can implement it within three to six months.
You need to have some technical people on your team with you. You need one or two just to hand you each module and to help you understand the standard process so you can deploy and not forget any important features. From the business side, you also need from one to two people to be available during the implementation just to ensure that the user acceptance testing is done very well. It's a good idea to have a consultant visit with your team during implementation to check what was implemented inside of the business processes. They will help you understand the limitation of the space.
What about the implementation team?
You need to have a consultant for deployment. Maybe later on in the process, if you are expanding, you don't need help, but you certainly need a consultant at the beginning.
Without having consultants and partners you will not be able to implement it. There is special access required to get to the backend of the system. We call it the low vision indexes. It's only provided to select consultants. Some features that you want to update also may require access to the provisioning.
What was our ROI?
You will probably see an ROI after a year or two. It's great for auditing and there's a lot of reporting built-in so that you can really focus on processes. It will help you reduce manpower which saves money. And, because it can cover and support many companies and countries, it's perfect for multinationals that can now have one overarching system that covers basically everything.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription-based but companies do need to consider other ancillary costs, including upgrades, training, and general implementation costs.
Which other solutions did I evaluate?
We evaluated Origin and Workday before ultimately choosing this solution. In 2012, Origin was more on the cloud and Workday mostly just covered America rather than the rest of the world. They also didn't have any classes at the time.
What other advice do I have?
We use the public cloud deployment model with SAP as the provider.
I'd advise others to schedule training for the team that will be handling implementation. It's important to have a reference case and go to other companies familiar with your business to check how it was implemented for them and to see how successful they have been overall. They may have good best practices you can learn from.
Look for a good implementation partner who can take the time to work with you and choose wisely. Some may charge a lot of money and provide low-quality assistance.
You have to know the process before implementation.
It's important to not purchase the license until you decide what you will use the system for and when you will implement it. It will help you avoid paying for a subscription without yet being able to use it or purchasing too large of a license.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP SuccessFactors
October 2024
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
HR at Provably Fair SRL
A highly stable HRIS database that needs to be made less complicated for its users
Pros and Cons
- "Scalability-wise, I rate the solution an eight out of ten...It is a stable solution."
- "It's a bit complicated to make a change in the tool... It is time-consuming."
What is our primary use case?
We use it in our company as an HRIS database for everything related to our employees. It's only for HR purposes, and no one else can access it. So, our colleagues aren't in touch with the data or anything.
What needs improvement?
It's a bit complicated to make a change in the tool. So, basically, you have to change the position first and then go to the person's profile to ensure the change was recorded there. And if it wasn't, you have to make the change there as well. So it is double work for us. It is time-consuming. Also, if you want to make a change, for example, if you have mistakenly inserted something in the past or inserted it incorrectly, then you need to go back to the exact date when you made the change and make the same change to everything else that has been modified after that specific update. If there is just one issue, then it won't show the correct change.
For how long have I used the solution?
As of now, I have used SAP SuccessFactors for four months only. I am probably using the solution's latest version. I am a customer of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
How are customer service and support?
I haven't contacted the technical support team. We have a team of experts, so we go to them if we face any issues. So if there's anything that they don't know, they will contact SAP's customer support team. I usually approach our internal expert team.
What other advice do I have?
It is suitable for larger enterprises. I don't think we use it at full capacity. So, we only use a portion of it in HR. The solution can be time-consuming whenever I want to make a change. I would definitely recommend the solution to those planning to use it and be patient when using it. Overall, I rate the solution a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP SuccessFactors Consultant at NTT DATA Business Solutions Qatar
Reasonable module-based pricing, excellent technical support, and is popular for business of any size
Pros and Cons
- "SAP SuccessFactors, in my opinion, is the best cloud-based HR solution tool for any size business."
- "Everything, including the provisioning dependency, should be moved to the instance, and coding should be kept to a minimum. Wherever possible, coding should be minimized, and everything should be a drag-and-drop."
What is our primary use case?
SAP SuccessFactors is used as its HR solution, to implement the SuccessFactors.
I implemented SuccessFactors' LMS and provided support and enhancements to Employee Central, Time Management, Recruitment, Performance Management, Goal Management, Reporting, and Analytics.
What is most valuable?
SAP SuccessFactors, in my opinion, is the best cloud-based HR solution tool for any size business.
What needs improvement?
Considering the entire suite, Learning is on the verge of many upgrades, but it still needs to be upgraded to such a scale that it almost feels tightly integrated with SuccessFactors because Learning is on Plateau, and SuccessFactors acquired Plateau, and later SuccessFactors was acquired by SAP. Learning is still based on another Plateau platform. Much more progress is required in the Learning space.
Everything, including the provisioning dependency, should be moved to the instance, and coding should be kept to a minimum. Wherever possible, coding should be minimized, and everything should be a drag-and-drop.
UX and UI are already user-friendly, but there are some aspects that require some HTML or XML knowledge. It's not for everyone.
For how long have I used the solution?
I have been working with SAP SuccessFactors for three and a half years.
What do I think about the stability of the solution?
SAP SuccessFactors is a stable solution.
What do I think about the scalability of the solution?
SAP SuccessFactors is a scalable product.
Our entire HR solution is built on SAP SuccessFactors.
We are implementation partners. Not only is it implemented in our company, but it is also implemented for others.
How are customer service and support?
I would rate technical support a four out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
NTT Data is a partner for SAP.
How was the initial setup?
Every module in SAP SuccessFactors is complex in its own way. LMS and Time Management, in particular, require extensive configuration knowledge, experience, and hands-on experience. Only certified consultants are encouraged to apply.
If you have a large customer base with thousands of records to deploy, it could take three, four, or four to five months.
Maintenance is determined by the scope of the project. If it is a large company with more than 50,000 employees, 50 plus countries, and multiple locals, then at least four to five consultants are required because configuration changes, support, maintenance, and everything else will be required, and some of the aspects in SuccessFactors require extensive experience, hands-on, and knowledge.
What about the implementation team?
They rely on certified consultants, of which there are two levels of certification: associate and professional. It is best to have a professional certified consultant.
What's my experience with pricing, setup cost, and licensing?
It is not expensive because it is a complete suite with a module-based cost.
I am not sure about the pricing, but I understand it's a popular solution for mid-size, small-size, and large-size businesses. I don't see pricing as a challenge. I would rate their pricing a four out of five.
What other advice do I have?
Always refer to the SAP standard, help guide, and help portals. It is preferred to use certified consultants from the implementation partners because it is very difficult to rework and reimplement once it is implemented and all the integrations are in place. It is better to get it done clearly and sound the first time. It's good.
I believe that more and more organizations will choose a cloud-based solution.
I would rate SAP SuccessFactors a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Public Policy Specialist at a mining and metals company with 5,001-10,000 employees
Easy to use and very user-friendly
Pros and Cons
- "Easy to use and user-friendly."
- "Forms cannot be edited once submitted."
What is our primary use case?
Our use cases are made up of two broad categories. The first one is defining or determining goals and the second focuses on behavior. We carry out self-assessments that are then evaluated and the company evaluates performance this way. I'm a public policy specialist.
What is most valuable?
The product is easy to use and they've recently developed a new and more user-friendly layout where everything is right in front of you.
What needs improvement?
The single problem that needs to be solved is that once you submit a form it cannot be edited. It would be helpful if that were a possibility. If I want to make a change, it means going to the HR department to gain access.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
SAP is a stable product.
What do I think about the scalability of the solution?
The solution is scalable, we have 2,000 users.
How are customer service and support?
The company provides good service and accompanying support.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of IT & Business Applications, Dangote Refinery at Dangote Industries Limited
Well-structured support platform, integrates well, and high availability
Pros and Cons
- "The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors."
- "SAP SuccessFactors' pricing structure could be improved."
What is our primary use case?
SAP SuccessFactors is used for people management, it is an HR solution.
What is most valuable?
The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors.
What needs improvement?
SAP SuccessFactors' pricing structure could be improved.
For how long have I used the solution?
I have been using SAP SuccessFactors for two and a half years.
What do I think about the stability of the solution?
SAP SuccessFactors is highly stable.
What do I think about the scalability of the solution?
The scalability of SAP SuccessFactors is good.
We have approximately 6,000 users using this solution in my organization. We plan to increase our usage as we are a growing business.
How are customer service and support?
Whenever we have an issue with SAP SuccessFactors they respond. SAP SuccessFactors has a well-structured support platform.
Which solution did I use previously and why did I switch?
We have not previously used other solutions similar to SAP SuccessFactors.
How was the initial setup?
The initial implementation is SAP SuccessFactors straightforward. The full process of deployment took us six months.
What about the implementation team?
We used an integrator firm to do the implementation of SAP SuccessFactors.
We have two to three people managing SAP SuccessFactors.
What's my experience with pricing, setup cost, and licensing?
We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help.
Which other solutions did I evaluate?
We evaluated other solutions before choosing SAP SuccessFactors.
What other advice do I have?
I rate SAP SuccessFactors an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of SAP Center of Excellence at a consumer goods company with 10,001+ employees
Good user experience, reliable, and scalable
Pros and Cons
- "The UX in SAP SuccessFactors is good."
- "SAP SuccessFactors could improve the integration. It is not simple to integrate and it needs to be made easier."
What is our primary use case?
SAP SuccessFactors forms a key tool to our Employee Engagement pillar extensively leveraged by our HR function across the Group. Key processes around Employee Self Services, Learning and Development, Performance Goals and appraisals, Career Development, Succession Planning is run on SAP SF
What is most valuable?
UX, Intuitiveness of the System, Integration with SAP S/4HANA
What needs improvement?
SAP is heavily invested in bringing new features and functionalities in SAP SuccessFactors with every release. Integration with the core financial and HCM / Payroll systems is very critical. This is the area where SAP can leverage its own product portfolio like S/4HANA and provide a much seamless integration
For how long have I used the solution?
I have been using SAP SuccessFactors for approximately four years.
What do I think about the stability of the solution?
I would recommend this solution to others.
I have found SAP SuccessFactors to be stable.
What do I think about the scalability of the solution?
SAP SuccessFactors is a scalable solution.
We have 5,500+ employees using this solution in my organization.
How was the initial setup?
We have had large-scale implementations of SAP SuccessFactors. The implementation is neither easy nor very difficult. If it's done right it can be easy and seamless but there's quite a lot of effort that is required. You need experts to do it.
The implementation lifecycle can be further reduced.
What about the implementation team?
You require experts to be able to implement this solution.
An average 4-8 certified Consultants support with the Business as Usual activities
What's my experience with pricing, setup cost, and licensing?
SAP SuccessFactors requires an annual subscription.
What other advice do I have?
I rate SAP SuccessFactors an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Country Human Resource Manager at PT. Grobest Indomakmur
Good performance management and business processes with an easy deployment process
Pros and Cons
- "Overall, it's excellent performance management."
- "The pricing of SAP is quite high."
What is our primary use case?
We primarily use the solution for the performance management system. Under the performance management system we monitor the target, the objective of the employee, and have the assessment on the employee as well as the final result in order to track employee performance.
What is most valuable?
The performance management system of SuccessFactors is very valuable. We can set the goals and then the business process flow.
We can have goals reviewed and approved and then we can submit them to the system. We can review things and get self-assessments. Managers can add comments.
We can track and measure our goals from mid-year reviews to progress. We can calculate excess money in relation to goals and can self-calibrate. Overall, it's excellent performance management.
The deployment process is easy.
The business processes on offer are excellent.
What needs improvement?
The solution needs to offer more languages. Many in Indonesia, for example, are not so good at English. In this product, English is the default language. We need to translate it to our main languages, which is difficult.
The pricing of SAP is quite high.
It would be good to have tutorials for employees. If we had something to distribute to them to help with a general understanding of the solution, it would be quite helpful.
For how long have I used the solution?
I've been using the solution for around two years or so.
What do I think about the stability of the solution?
The stability of the solution is very good. I don't have any downtime and the solution offers very good availability. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
The scalability of the solution is quite good. It can provide services to many companies and many business units.
In Indonesia, we have 250 employees that are on SuccessFactors. Globally we have about 4,000 users, however, I can't speak to how or if it is used elsewhere.
Currently, the solution is only for the supervisor, manager, and the head of business. However, we are considering expanding to more staff in the future.
How are customer service and technical support?
In Indonesia, we mostly deal with Hong Kong. There's a team member in Hong Kong that works closely with our SAP consultant. I'm not sure of how responsive the consultant is as I don't deal with them directly. However, our project manager is quite good and understands this product well. When there are issues, he usually can handle them.
Which solution did I use previously and why did I switch?
While I only have experience with this solution, in the last company I worked for, we also use OrangeHRM.
How was the initial setup?
The initial setup is easy, however, we need to explain to the employee about the process of the performance system due to the fact that, for the most part, they don't know how much is processed in their performance management system. We'll give direction and then it's easy for them to handle. We'll also follow up to make sure they understand and everything makes sense.
What's my experience with pricing, setup cost, and licensing?
It's my understanding that the licensing is paid on a yearly basis, however, I cannot speak to the cost. The project manager handles that aspect of the product.
It's my understanding that SAP as a solution is quite expensive.
Which other solutions did I evaluate?
I did evaluate other options. Typically, I look at local offerings. However, due to the fact that our company is multi-national, I've only really looked at SuccessFactors for this particular work. We don't really have the capacity to decide locally.
What other advice do I have?
We are using the latest version of the solution.
I would recommend the solution to other users.
The main pain point, however, is the price. It may be why not all employees in Indonesia end up using it. However, the business processes are very good.
I'd rate the solution at a nine out of ten. We're mostly quite satisfied with the solution and its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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