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Bhuwan Ghosh - PeerSpot reviewer
SAP SuccessFactors Consultant at NTT DATA Business Solutions Qatar
Real User
Reasonable module-based pricing, excellent technical support, and is popular for business of any size
Pros and Cons
  • "SAP SuccessFactors, in my opinion, is the best cloud-based HR solution tool for any size business."
  • "Everything, including the provisioning dependency, should be moved to the instance, and coding should be kept to a minimum. Wherever possible, coding should be minimized, and everything should be a drag-and-drop."

What is our primary use case?

SAP SuccessFactors is used as its HR solution, to implement the SuccessFactors.

I implemented SuccessFactors' LMS and provided support and enhancements to Employee Central, Time Management, Recruitment, Performance Management, Goal Management, Reporting, and Analytics.

What is most valuable?

SAP SuccessFactors, in my opinion, is the best cloud-based HR solution tool for any size business.

What needs improvement?

Considering the entire suite, Learning is on the verge of many upgrades, but it still needs to be upgraded to such a scale that it almost feels tightly integrated with SuccessFactors because Learning is on Plateau, and SuccessFactors acquired Plateau, and later SuccessFactors was acquired by SAP. Learning is still based on another Plateau platform. Much more progress is required in the Learning space.

Everything, including the provisioning dependency, should be moved to the instance, and coding should be kept to a minimum. Wherever possible, coding should be minimized, and everything should be a drag-and-drop.

UX and UI are already user-friendly, but there are some aspects that require some HTML or XML knowledge. It's not for everyone.

For how long have I used the solution?

I have been working with SAP SuccessFactors for three and a half years.

Buyer's Guide
SAP SuccessFactors
March 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?

SAP SuccessFactors is a stable solution.

What do I think about the scalability of the solution?

SAP SuccessFactors is a scalable product.

Our entire HR solution is built on SAP SuccessFactors.

We are implementation partners. Not only is it implemented in our company, but it is also implemented for others.

How are customer service and support?

I would rate technical support a four out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

NTT Data is a partner for SAP.

How was the initial setup?

Every module in SAP SuccessFactors is complex in its own way. LMS and Time Management, in particular, require extensive configuration knowledge, experience, and hands-on experience. Only certified consultants are encouraged to apply.

If you have a large customer base with thousands of records to deploy, it could take three, four, or four to five months.

Maintenance is determined by the scope of the project. If it is a large company with more than 50,000 employees, 50 plus countries, and multiple locals, then at least four to five consultants are required because configuration changes, support, maintenance, and everything else will be required, and some of the aspects in SuccessFactors require extensive experience, hands-on, and knowledge.

What about the implementation team?

They rely on certified consultants, of which there are two levels of certification: associate and professional. It is best to have a professional certified consultant.

What's my experience with pricing, setup cost, and licensing?

It is not expensive because it is a complete suite with a module-based cost.

I am not sure about the pricing, but I understand it's a popular solution for mid-size, small-size, and large-size businesses. I don't see pricing as a challenge. I would rate their pricing a four out of five.

What other advice do I have?

Always refer to the SAP standard, help guide, and help portals. It is preferred to use certified consultants from the implementation partners because it is very difficult to rework and reimplement once it is implemented and all the integrations are in place. It is better to get it done clearly and sound the first time. It's good. 

I believe that more and more organizations will choose a cloud-based solution.

I would rate SAP SuccessFactors a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr. Supervisor HR at a comms service provider with 10,001+ employees
Real User
Made our operations much easier and smoother but the reports need improvement
Pros and Cons
  • "The best features that were working well for us was the Goal Management and Performance Management. They were the most valuable to our organization."
  • "They should improve the reports."

What is our primary use case?

We use the private deployment model of this solution. 

How has it helped my organization?

It was much easier than the previous system. It made things a lot easier and operations much smoother.

What is most valuable?

The best models we used were the Goal Management and Performance Management. They were the most useful. We use three modules in our company, the Goal Management and Performance, the Talent Acquisition, and there's the LMS, the training. The best features that were working well for us was the Goal Management and Performance Management. They were the most valuable to our organization.

What needs improvement?

They should improve the reports. We had a problem with the reporting. If we compare it to Oracle products, Oracle has much more comprehensive and a better reporting system all in all. They really should work on the reports and making it more user-friendly. There's room for more customization in the reporting. This is the feedback I received, that the main edge that all Oracle products have is the reporting system, which is the main reason why I'm using the system in the first place.

In the next release, I would like for them to make the system have a slot for regular, back and forth feedback. It should have a feedback form on the system. 

For how long have I used the solution?

I've been using SuccessFactors for around three years.

What do I think about the stability of the solution?

It is stable. We haven't had any problems. 

What do I think about the scalability of the solution?

Scalability is good. We can easily expand it. We were able to integrate it with a couple of our systems.

How are customer service and technical support?

We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch with them. There was a problem with asking them about a feature or other things. They weren't as responsive as we would have hoped. During the installation of the system, they replied 24/7. However, after we deployed the system, it was not that easy to get a response.

Which solution did I use previously and why did I switch?

We previously used Oracle. We switched because SAP is much more user-friendly. We weren't using Taleo or Fusion, we were using Oracle Basic. SAP was user-friendly for our employees.

How was the initial setup?

The initial setup was straightforward. SAP was really supportive during this time.

What about the implementation team?

We used a consultant for the deployment and they were very supportive during the time. 

What other advice do I have?

I would advise someone considering this solution that they need to really look into their requirements and be very specific regarding the requirements when getting their orientation on the system and creating the requirement documents. They really need to to be very specific and very detailed in their requirements. Make sure to understand all the features and capabilities of the system.

I would rate it a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP SuccessFactors
March 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
it_user521811 - PeerSpot reviewer
Senior Director IT, Business Intelligence & Data Resources at Norwegian Cruise Line
Vendor
Allows us to consolidate our review processes. Has a complex data integration process.

What is most valuable?

The tool allows us to consolidate many review processes into one process. We had a lot of processes and everybody was doing their own thing. This tool has streamlined that succession management process.

How has it helped my organization?

We have multiple offices in different countries. This solution allowed us to consolidate all that data together without having to send spreadsheets and emails.

What needs improvement?

There are opportunities in every piece of software. It's not 100%. It's hard to find developers. That's the only problem we really have with this solution. It's hard to find people who can manage it.

What do I think about the stability of the solution?

In terms of stability, so far so good.

What do I think about the scalability of the solution?

It's our first year of implementation and we haven't had any scalability issues yet.

How are customer service and technical support?

We have used technical support. I would rate their support as average. They are not as fast as we want them to be. They help us with backend technical interfacing between other systems. We're taking data from other systems and pushing it in.

Which solution did I use previously and why did I switch?

We didn’t have a previous solution. We have lots of employees and we're growing very fast. Selecting this solution was something that needed to happen.

How was the initial setup?

I was not involved in setting it up. I was involved with the data integrations, which were very complex. They have a set of web services and connections to them. The libraries were not up-to-date and this contributed to the complexity.

What other advice do I have?

Start with a small implementation first and then work from there.

When looking for a vendor, the cost is the most important factor. The next factor is scalability. We want to be able to grow with the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1400613 - PeerSpot reviewer
Engagement Manager at a computer software company with 10,001+ employees
Real User
Allows employees and managers to do a lot of things on their own and has good data security
Pros and Cons
  • "The self-service part is most valuable. Employees and managers can do a lot of things on their own, and they are not dependent on the HR organization."
  • "The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data."

What is most valuable?

The self-service part is most valuable. Employees and managers can do a lot of things on their own, and they are not dependent on the HR organization. 

What needs improvement?

The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data.

For how long have I used the solution?

I have been using this solution for almost three years.

What do I think about the stability of the solution?

I didn't find any issues from the data security perspective.

How are customer service and technical support?

I didn't have any experience with them because we had an internal IT team that used to support us. They might have raised tickets with SAP. They sometimes used to say that they need to reach out to SAP to get clarity on some of these things, but for us, there was no interaction with the SAP support team.

What other advice do I have?

I would definitely recommend it. SAP HCM support is ending in 2027. The organizations that are not yet on SAP SuccessFactors or are on SAP HCM need to figure out how soon they can move to SuccessFactors or other platforms. The support from SAP will end for SAP HCM, and currently, SuccessFactors seems to be a leading product.

I would rate SAP SuccessFactors an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SAP SuccessFactors Function Head at EOH
Real User
Good performance management, reporting, and more scalable than other solutions
Pros and Cons
  • "The most valuable feature of this solution is the performance management module."
  • "The GUI needs to be enhanced to be in line with the latest and complete version of the solution."

What is our primary use case?

I am a consultant, and this is one of the solutions that my company is currently implementing for one of our clients.

This solution is used for performance management. It can also be used for forms that people have to sign, and it does the validation. You can print documents that have all of the information populated from different business applications. It allows you to manage all of the people without a headache.

This solution contains several features related to performance management. It allows you to record achievements and feedback, and create monthly reports. 

This is a public cloud deployment model.

What is most valuable?

The most valuable feature of this solution is the performance management module.

The reporting is very good.

What needs improvement?

The GUI needs to be enhanced to be in line with the latest and complete version of the solution.

We would like to have more information on integrating this solution with other systems, such as financial solutions.

The predictive analysis functionality should be expanded to offer more recommendations.

For how long have I used the solution?

I have been working with this solution for three years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This solution is more scalable than other solutions because of the features that it offers.

How are customer service and technical support?

This solution has very good technical support. They are very professional, and we have a good relationship with them.

How was the initial setup?

The initial setup of this solution is not complex at all. It is very easy. If we have any issues then we can ask technical support for an answer.

The length of time for deployment depends on the customer and their environment, but I expect that it takes four months at the maximum. For our client, the deployment took approximately three months, and four people were involved. One or two people are sufficient for maintenance.

What about the implementation team?

We are implementing this solution for our client.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.

What other advice do I have?

Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files.

My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and implement it one or two modules at a time.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Irina Dewi - PeerSpot reviewer
Senior Public Policy Specialist at a mining and metals company with 5,001-10,000 employees
Real User
Easy to use and very user-friendly
Pros and Cons
  • "Easy to use and user-friendly."
  • "Forms cannot be edited once submitted."

What is our primary use case?

Our use cases are made up of two broad categories. The first one is defining or determining goals and the second focuses on behavior. We carry out self-assessments that are then evaluated and the company evaluates performance this way. I'm a public policy specialist.

What is most valuable?

The product is easy to use and they've recently developed a new and more user-friendly layout where everything is right in front of you. 

What needs improvement?

The single problem that needs to be solved is that once you submit a form it cannot be edited. It would be helpful if that were a possibility. If I want to make a change, it means going to the HR department to gain access.  

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

SAP is a stable product. 

What do I think about the scalability of the solution?

The solution is scalable, we have 2,000 users. 

How are customer service and support?

The company provides good service and accompanying support.

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alaba Ayotunde O. OLUWAYIMIKA - PeerSpot reviewer
It Asset Management Lead at Dangote Industries Limited
Real User
Useful for large enterprises for HR, performance management, and learning management
Pros and Cons
  • "There are a lot of features in SuccessFactors that HR can actually explore. We recently implemented a learning platform that employs the individual staff to actually manage their own learning."
  • "The price could be lower."

What is our primary use case?

We are using it for a lot of things: HR, performance management, and learning management. There are a lot of features embedded in SuccessFactors.

The solution was implemented on the old platform, and we cut it over to S/4HANA.

What is most valuable?

Under SuccessFactors, you have the HANA performance management, Headcount. You have Headcount by gender, employee Headcount by location, and employee Headcount by company code. There are personal profiles of the individual staff. They have their leave management, development plan, and learning activities. They can review their performance.

There are a lot of features in SuccessFactors that HR can actually explore. We recently implemented a learning platform that employs the individual staff to actually manage their own learning. They can subscribe to courses and then, when they renew to get approval from there, that's where they can seek and get approval through the course. They can do it at their own pace. SuccessFactors allows you to manage your team, have calibration for promotion, and you can generate reports and see how you're doing.

There is a pack called Fiori. It's user-friendly because the way it is laid out, you can easily see what you want to do. Once you use it frequently and interact with it, you get the feel of it.

What needs improvement?

The price could be lower.

For how long have I used the solution?

I have been using this solution for almost five years.

What do I think about the stability of the solution?

So far, the stability has been good.

What do I think about the scalability of the solution?

The product is scalable. We can add more things, and it doesn't interfere with the solution. We do a test run and quality assurance before the production environment.

How are customer service and support?

We have in-house support. Calling technical support sometimes takes a while, but we have some people who have the experience. We already have them employed, so when we need anything, we go to them. If it is beyond them, then we escalate to SAP.

How was the initial setup?

The setup is a matter of planning. If you get your planning right, the deployment of SAP or any part of the module will look very easy. With the proper planning, you will have the right skills and the right SAP partner that can partner with you in the rollout, and you'll be able to deliver with little or no hitch.

What's my experience with pricing, setup cost, and licensing?

For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved.

What other advice do I have?

I would rate this solution 8 out of 10. 

The product is stable, scalable, and addresses a lot of issues. You can add more modules onto various factors as you go along. But it is a pricey solution.

I would recommend this solution for large enterprises because of the cost. I would like to see them come up with products for small enterprises.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Director, HR Solutions & Analytics at Micron Technology, Inc.
Real User
Used daily for various HR functions, but excels in talent acquisition and learning
Pros and Cons
  • "Talent Acquisition and Learning features are best in class."
  • "The Reporting/Analytics and User Interface need improvement."

What is our primary use case?

We use this solution for Performance Management, Talent Acquisition, and Learning.

How has it helped my organization?

This core functionality in this solution is solid. We use it daily at Micron for various HR functions.

What is most valuable?

Talent Acquisition and Learning features are best in class.

What needs improvement?

The Reporting/Analytics and User Interface need improvement.

For how long have I used the solution?

Eight years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.