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Vice President at Abacus Consulting
Real User
Top 5Leaderboard
Good security measures for managing confidential HR information
Pros and Cons
  • "Compared to other on-premise solutions, the first advantage of SAP SuccessFactors is that it is a SaaS-based solution."
  • "There is an area of improvement in integrating SuccessFactors with different platforms."

What is our primary use case?

Compared to other on-premise solutions, the first advantage of SAP SuccessFactors is that it is a SaaS-based solution. It means that everything is managed on the cloud. HR applications contain confidential and sensitive information, and SAP SuccessFactors has better security measures than other solutions available.

What is most valuable?

I have only used the Employee Center component of SAP SuccessFactors, and it has worked fine for me.

What needs improvement?

There is an area of improvement in integrating SuccessFactors with different platforms. There are other HR solutions, such as Mercer and Oracle, that companies are using, so integrating SuccessFactors with these products would be good. Oracle and other HR solutions are present in the market, so we can offer the customers the option to continue using their old HR system but integrated with SAP SuccessFactors.

For how long have I used the solution?

I have been working with SAP SuccessFactors for almost three months.

Buyer's Guide
SAP SuccessFactors
January 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

The new version is quite stable. I would rate it an eight out of ten.

What do I think about the scalability of the solution?

It is quite scalable. We can also do customization. It's flexible. We had around seven to eight customers on SuccessFactors with different modules.

How was the initial setup?

The initial setup is straightforward. For deployment, if we are going for just one module, it takes around three to four months.

What about the implementation team?

The deployment procedures are being handled efficiently by our technical team. Two to three people should be enough for the deployment and maintenance. One should be the administrator, and the rest should be specific to the module consultant.

What's my experience with pricing, setup cost, and licensing?

Our clients used a yearly subscription model. I have not seen customers complaining about the price of SuccessFactors because of the benefits they are getting. It's more about the value than the cost, and the cost of SAP SuccessFactors is reasonable.

What other advice do I have?

I advise the customers to proceed with SAP SuccessFactors if they're using traditional solutions.

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
AVP - HR IT at a consumer goods company with 10,001+ employees
Real User
Offers flexibility and easy configuration; can handle different types of performance management
Pros and Cons
  • "This solution offers good flexibility and configurability. It can handle different types of performance management."
  • "User experience for this solution needs to be improved."

What is our primary use case?

We use SAP SuccessFactors for our performance management, goal setting, performance evaluation, and employee confirmation, e.g. employee letters. We also use it as an employee self-service tool for personal data updates, life cycle events, and learning management.

What is most valuable?

It's the performance management feature that I find most valuable in this product. As for the product itself, I like its flexibility and configurability. It can handle different types of performance management from one organization to another, and this is one of its best features.

What needs improvement?

What needs to be improved in this product is the user experience. In general, for SAP products including SuccessFactors, the user experience is not so great, particularly the whole user interface. A lot of new age products beat them on that.

While SAP products are great from functionality and feature standpoints, the whole user experience element is always lacking. That's one area SAP should focus on.

There are other areas where we have not liked SuccessFactors. For example, as a recruitment solution, it's not great for onboarding and exit. Two years ago, we decided to use a different product for recruitment, onboarding, and exit. We're no longer using SAP SuccessFactors for those activities.

For how long have I used the solution?

I've been using this solution for 10 years.

What do I think about the stability of the solution?

This solution is extremely stable.

What do I think about the scalability of the solution?

I found this solution absolutely scalable.

How are customer service and support?

SAP has implementation partners, so the technical support is given by the implementation partner. We have not contacted SAP for support, but as far as SuccessFactors is concerned, any product level support and response is very good. It's very well-structured and well-governed. They have a knowledge-rich library that you could always go to. There's also some forums where you can go and ask questions and get answers to your problems. The ecosystem itself is quite strong, including their responses as far as support is concerned.

Which solution did I use previously and why did I switch?

The decision on which solution to use happened between 2010 to 2011. When we made the decision, it was not with SAP. SuccessFactors was a different organization.

During that time, the reason for moving to SuccessFactors was because we were looking for a SaaS-based product in performance management and there was nothing better than SAP SuccessFactors then.

If I look at the last three, four, or five years, and why we have stayed with SuccessFactors and continued with it, it was because of global scalability. We are a global organization. When you are an India-based company and headquartered in India, the only options you have are Oracle and SuccessFactors.

Performance and talent are the main focus areas for us and even today, SuccessFactors is much better in performance management and talent modules than Oracle, so we've stayed on. The other reason for staying with this solution is change management. Why change unless something is significantly better?

How was the initial setup?

I wasn't there during the setup, but I don't think the setup was complex because there were a few things we've implemented and implementation of those weren't complex.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license for this solution. Any additional costs we pay to the implementation partner, to the support partner, but not to SAP.

What other advice do I have?

This solution is a SaaS. It is deployed on the cloud.

I might have gone to your site out of curiosity, but we already have SAP SuccessFactors. We are using SAP SuccessFactors.

We have 7,500 users for this solution in our organization. We don't need much staff for its maintenance. We are using SAP SuccessFactors extensively. As for plans for increasing its usage, we definitely want to if the business and our headcount grows: We will use it for more users. As of now, no plans of increasing usage of this solution.

My advice to anybody implementing this product is to first have a SaaS mindset. It's a SaaS product, so you can't have an on-premise mindset of "I'll give whatever requirements and the product should do it." Having a SaaS mindset is my first advice.

My second advice is to keep in mind that these products give recommended practices based on which the product is built. If you could tweak your processes to embrace the recommended practices by SuccessFactors, then your chances of becoming successful, or embracing the product is going to be much higher.

My third advice is to stay with SAP SuccessFactors and use all the modules together. For example, there are modules for recruitment or onboarding where you may have certain functionalities missing, but if you could keep as many HR processes on the same product integrated, then the employee experience is going to be much better, compared to trying to use SuccessFactors for a particular purpose, then another product for performance, another product for learning, etc. It's better if you could be on an integrated solution, so your user experience and your adoption at the end of the day will be much better.

I would give this product an eight out of ten rating.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP SuccessFactors
January 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
reviewer2036019 - PeerSpot reviewer
IT at a manufacturing company with 10,001+ employees
Real User
Good scalability but quite expensive solution
Pros and Cons
  • "It is a scalable solution."
  • "There is room for improvement in licensing model."

What is our primary use case?

The primary use case is for the company's human resources.

What needs improvement?

There is room for improvement in licensing model. It is very expensive.

For how long have I used the solution?


What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It is a scalable solution. Approximately 1,000 users are currently using SAP SuccessFactors.

How was the initial setup?

The initial setup is complicated. 

What about the implementation team?

The IT department mainly handles the deployment and implementation.

What's my experience with pricing, setup cost, and licensing?

It is expensive. I would rate it a two out of ten. 

What other advice do I have?

Overall, I would rate the solution a five out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
ChristopherOrilogbon - PeerSpot reviewer
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
Real User
Top 5Leaderboard
Enabled us to efficiently manage our personnel and has the ability to set and review goals
Pros and Cons
  • "It has improved my organization by enabling us to efficiently manage our personnel."
  • "Also, it would be helpful if they could improve its ability to localize the product to Nigeria."

What is our primary use case?

I primarily use this product for employee management. This includes an objective assessment of money made, creating performance reviews, and recruiting new employees and management.

How has it helped my organization?

It has improved my organization by enabling us to efficiently manage our personnel.

What is most valuable?

The features that I have found most valuable are the ability to set and review goals, and the ability to manage performance in general.

What needs improvement?

In terms of what needs improvement, in Employee Central, one of the features that I think SuccessFactors really lacks is the ability to view the time off of all employees at an organizational level. We have had instances where some of our clients wanted a version where at a glance, we can have an HR analytics that shows who is on leave, or has been on leave and when. You have that at a team level and at a peer level, but you don't have it at an organizational level. When you have to put together an agreement on leave with your client this is very lacking.

Also, it would be helpful if they could improve its ability to localize the product to Nigeria.

For how long have I used the solution?

I have been using this solution since early 2017.

What do I think about the stability of the solution?

I think it's a stable solution. We have not had any issues with its deployment or use. It's been stable, so I don't know if there are any issues because we haven't had any challenges around it. 

What do I think about the scalability of the solution?

My impression of SuccessFactors is that it is quite scalable. For example, we have clients who have slightly above 800 employees who are using it. We have clients that have over 1000 users using this. I also read online a few months back about a Russian bank that uses SuccessFactors with about 75,000 employees. It's the same product. All you need to do is to get different licenses.

How are customer service and technical support?

If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident with them, and they respond depending on your priority. If you put priority one, it's almost an instant response. They reach out to you within an hour. On that call they asses the true priority level. If it's something we have to resolve as soon as possible, they will. While if it's something that is less of a priority, they will change the priority to something lower. But what I find is that at the end of the day, you always get a very good response from SAP.

Which solution did I use previously and why did I switch?

Actually I haven't used a different solution.

How was the initial setup?

The initial setup is straightforward because there are templates and best practices. We can just click on the button from the online center, deploy it into the system, and it sets it up for us.

The time it takes to deploy depends on the requirements and it depends on the number of modes that you deploy. As long as you have clear requirements from the client, it can take between three and four months. It doesn’t take too much time to deploy as long as you have clear requirements.

What about the implementation team?

I work for a partner. I did the deployment with some of my team members.  

Which other solutions did I evaluate?

Before choosing SuccessFactors, we compared other industry solutions, including Microsoft. But Microsoft's HR product is really not top line in this part of the world.

What other advice do I have?

I think the advice I'd give is that it's a nice solution. It's easy to deploy. It's so easy to use. You really don't need to know much about coding or be a highly technical team to be able to use it. It’s very easy to use. For example, for the traditional ERP that SAP had before, you had to be instructed to work with it. This one is really straightforward.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Emad Massoud - PeerSpot reviewer
SuccessFactors HCM Lead Consultant at Intercom Enterprises
Consultant
Top 10
Document generation feature is valuable but needs improvement in LMS and performance management
Pros and Cons
  • "The tool's most valuable feature is document generation."
  • "SAP SuccessFactors needs to improve the LMS and performance management."

What is most valuable?

The tool's most valuable feature is document generation. 

What needs improvement?

SAP SuccessFactors needs to improve the LMS and performance management. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I rate SAP SuccessFactors' stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a ten out of ten. My company has 250 users. 

How are customer service and support?

Customer support does not provide answers to my questions at times. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I decided to use SAP SuccessFactors due to its UI, usability and smart features. 

How was the initial setup?

I rate the product's installation a ten out of ten. It took six months to complete. We did the deployment according to the SAP activation process. We relied on 10 people to handle the deployment. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a seven to eight out of ten. 

What other advice do I have?

You'll need to conduct a deep assessment before you implement it. I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Mouly Korthiwada - PeerSpot reviewer
Enterprise Architect at Tata Consultancy Services
Real User
Great talent management and HR analytics
Pros and Cons
  • "SuccessFactors' best features are talent management and HR Analytics."
  • "SuccessFactors' experience management is not so user-friendly."

What is our primary use case?

SuccessFactors is primarily used for employment engagement (e.g. payroll and claims) and to manage HR-related information.

What is most valuable?

SuccessFactors' best features are talent management and HR Analytics.

What needs improvement?

SuccessFactors' experience management is not so user-friendly - the launch through the initial dashboard is okay, but when you do a deep dive into certain applications or specific scenarios, the navigation needs to be improved. In the next release, SuccessFactors should include better integrations and reusable plugins. 

What do I think about the stability of the solution?

SuccessFactors is stable.

How are customer service and support?

SuccessFactors' technical support is responsive.

How would you rate customer service and support?

Neutral

How was the initial setup?

From a technical perspective, the initial setup is straightforward because SAP is engaged in the implementation. But from the customer's point of view, it's a little challenging because it's a new platform, so it requires some training before it can be used. That means that while the roadmap of implementation is six to eight months, there is an additional four to five months of user training.

What other advice do I have?

I'd advise anybody thinking of implementing SuccessFactors to know their target audience and the kind of features they're trying to provide. I would rate SuccessFactors eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr. Supervisor HR at a comms service provider with 10,001+ employees
Real User
Made our operations much easier and smoother but the reports need improvement
Pros and Cons
  • "The best features that were working well for us was the Goal Management and Performance Management. They were the most valuable to our organization."
  • "They should improve the reports."

What is our primary use case?

We use the private deployment model of this solution. 

How has it helped my organization?

It was much easier than the previous system. It made things a lot easier and operations much smoother.

What is most valuable?

The best models we used were the Goal Management and Performance Management. They were the most useful. We use three modules in our company, the Goal Management and Performance, the Talent Acquisition, and there's the LMS, the training. The best features that were working well for us was the Goal Management and Performance Management. They were the most valuable to our organization.

What needs improvement?

They should improve the reports. We had a problem with the reporting. If we compare it to Oracle products, Oracle has much more comprehensive and a better reporting system all in all. They really should work on the reports and making it more user-friendly. There's room for more customization in the reporting. This is the feedback I received, that the main edge that all Oracle products have is the reporting system, which is the main reason why I'm using the system in the first place.

In the next release, I would like for them to make the system have a slot for regular, back and forth feedback. It should have a feedback form on the system. 

For how long have I used the solution?

I've been using SuccessFactors for around three years.

What do I think about the stability of the solution?

It is stable. We haven't had any problems. 

What do I think about the scalability of the solution?

Scalability is good. We can easily expand it. We were able to integrate it with a couple of our systems.

How are customer service and technical support?

We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch with them. There was a problem with asking them about a feature or other things. They weren't as responsive as we would have hoped. During the installation of the system, they replied 24/7. However, after we deployed the system, it was not that easy to get a response.

Which solution did I use previously and why did I switch?

We previously used Oracle. We switched because SAP is much more user-friendly. We weren't using Taleo or Fusion, we were using Oracle Basic. SAP was user-friendly for our employees.

How was the initial setup?

The initial setup was straightforward. SAP was really supportive during this time.

What about the implementation team?

We used a consultant for the deployment and they were very supportive during the time. 

What other advice do I have?

I would advise someone considering this solution that they need to really look into their requirements and be very specific regarding the requirements when getting their orientation on the system and creating the requirement documents. They really need to to be very specific and very detailed in their requirements. Make sure to understand all the features and capabilities of the system.

I would rate it a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user521811 - PeerSpot reviewer
Senior Director IT, Business Intelligence & Data Resources at Norwegian Cruise Line
Vendor
Allows us to consolidate our review processes. Has a complex data integration process.

What is most valuable?

The tool allows us to consolidate many review processes into one process. We had a lot of processes and everybody was doing their own thing. This tool has streamlined that succession management process.

How has it helped my organization?

We have multiple offices in different countries. This solution allowed us to consolidate all that data together without having to send spreadsheets and emails.

What needs improvement?

There are opportunities in every piece of software. It's not 100%. It's hard to find developers. That's the only problem we really have with this solution. It's hard to find people who can manage it.

What do I think about the stability of the solution?

In terms of stability, so far so good.

What do I think about the scalability of the solution?

It's our first year of implementation and we haven't had any scalability issues yet.

How are customer service and technical support?

We have used technical support. I would rate their support as average. They are not as fast as we want them to be. They help us with backend technical interfacing between other systems. We're taking data from other systems and pushing it in.

Which solution did I use previously and why did I switch?

We didn’t have a previous solution. We have lots of employees and we're growing very fast. Selecting this solution was something that needed to happen.

How was the initial setup?

I was not involved in setting it up. I was involved with the data integrations, which were very complex. They have a set of web services and connections to them. The libraries were not up-to-date and this contributed to the complexity.

What other advice do I have?

Start with a small implementation first and then work from there.

When looking for a vendor, the cost is the most important factor. The next factor is scalability. We want to be able to grow with the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.