SAP SuccessFactors Reviews

I implement SAP SuccessFactors for customers. We also use it internally. 

SuccessFactors offers all aspects of human resources management. What I love most about it is that it can be implemented for any company very quickly. 

There are some disadvantages because we have some specific rules relating to laws or regulations in the local company. They cannot provide all the features as we expect it. However, from a general perspective, I think that it's very satisfactory to have a full solution, that can cover everything in Human Resources Management. 

They always have updates about two to four times a year. We can check on everything that is requested and we can update it for free. 

The most important thing about SuccessFactors is that they need to adapt to the future with reporting analytics. They have a separate solution relating to Analytics. Which means they have to pay more. They have data there, they have everything there, they have to make current reports, dashboards, everything in the system. They have to pay for other tools, which is very complicated.

They should be more user friendly and give us more tools to make it more flexible.

I have been using SuccessFactors for two and a half years. 

Sometimes we have a problem with the data center, it gets disrupted. We cannot log in to our system and it affects other integrated systems that we integrate with SuccessFactors to get data. If the data center has a problem, we're all locked out.

One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that are on-prem. They charge for an incident that we raise. With SuccessFactors, we get free support from SAP and they're available all the time. They will fix the ECU or any technical issues as soon as possibl.e

I would rate SuccessFactors an eight out of ten. Not a ten because of the issues with the reporting analytics and the data center. 

I would highly recommend SuccessFactors. I sell it. I'm also the one that implemented the solution. It has the best cost compared to others. It's a really good solution and I can see that they make improvements and progress.

We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite.

I like that everything is delivered to the employee.

Analytics could use some work.

There are regular updates and obviously you have to keep it up yourself on a quarterly basis. That's a bit of pain, but at the end of the day it's all about digitalization and HR transformation.

It's currently fine. It depends upon your client base. You could have 5,000, 10,000, 20,000, 30,000, or more users.

Their technical support is good.

The initial setup was straightforward. It's not that complex.

I would definitely recommend this product. I would rate it as seven out of ten.

• All features are available on mobile and also on cloud (internet); no need to connect any server or application systems. All HR business processes across the customers are available.
• Cross-module integration
• Updated with all industry best practices
• Less cost compared to the on-premise products

I’m a consultant from Wipro, an implementing partner of SuccessFactors; hence, we take the feedback from customers.

Customers are expecting more features in these modules:

• Employee Central
• Succession and CDP
• RCM integration with Indian job portals

I have used it for three years.

We encountered stability issues in integration of SuccessFactors with SAP ECC HCM via Dell Boomi middleware; still more standard integrations are expected from customers.

We have not encountered any scalability issues.

I rate technical support as medium.

• WFA, WFP and Onboarding modules pricing and licensing to be very specific

It is the best cloud product in the market, with strong support from SAP, which is a market leader in the world. Integrating SuccessFactors with any other systems/applications should be understood clearly.

Employee Central is the core of the product and is the best developed. This module is well worked out and has a lot of customisation options, which makes SuccessFactors an ideal solution for many customers.

It provides us with a way of visualising all our employees.

Reporting is done in several tools and should be reduced to one tool. Time management is currently not sufficiently developed for a Belgian company.

I’ve been using SuccessFactors for five years.

We had stability issues very often during the end of the year and after updates.

We did not have any scalability issues.

Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very well.

I only worked with SuccessFactors.

If you do a good analysis, the setup is never hard. The most difficult thing is the analysis.

I never do sales. I only do implementations.

It’s better to spend more time in the analysis phase than to reanalyse in the implementation phase.

We are using the solution for management services.

The overall functionality of the solution is very good.

The reporting and cloud integration could be done better in this solution.

I have been using the solution for two years.

The solution is stable in my experience.

We have found the solution to be scalable.

I would recommend the solution to others and I plan on continuing using it.

I rate SAP SuccessFactors an eight out of ten.