SAP SuccessFactors Reviews

• All features are available on mobile and also on cloud (internet); no need to connect any server or application systems. All HR business processes across the customers are available.
• Cross-module integration
• Updated with all industry best practices
• Less cost compared to the on-premise products

I’m a consultant from Wipro, an implementing partner of SuccessFactors; hence, we take the feedback from customers.

Customers are expecting more features in these modules:

• Employee Central
• Succession and CDP
• RCM integration with Indian job portals

I have used it for three years.

We encountered stability issues in integration of SuccessFactors with SAP ECC HCM via Dell Boomi middleware; still more standard integrations are expected from customers.

We have not encountered any scalability issues.

I rate technical support as medium.

• WFA, WFP and Onboarding modules pricing and licensing to be very specific

It is the best cloud product in the market, with strong support from SAP, which is a market leader in the world. Integrating SuccessFactors with any other systems/applications should be understood clearly.

Employee Central is the core of the product and is the best developed. This module is well worked out and has a lot of customisation options, which makes SuccessFactors an ideal solution for many customers.

It provides us with a way of visualising all our employees.

Reporting is done in several tools and should be reduced to one tool. Time management is currently not sufficiently developed for a Belgian company.

I’ve been using SuccessFactors for five years.

We had stability issues very often during the end of the year and after updates.

We did not have any scalability issues.

Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very well.

I only worked with SuccessFactors.

If you do a good analysis, the setup is never hard. The most difficult thing is the analysis.

I never do sales. I only do implementations.

It’s better to spend more time in the analysis phase than to reanalyse in the implementation phase.

A. SAP is making a firm commitment to creating a new single unified platform for every app it owns, based on the top of Hana in Memory Platform. In the future I aspect HR connected with IOT with Leonardo platform.

B. SAP is asking to professional to rethink HR, less transactional and more "Conversational". In SF, the architecture of the system allows to have very structured vertical functionalities (Learning, Performance, Compensation, etc.), but you can draw new service models using together the individual modules (you can design a “Pay per performance” process for example with Performance Goal Compensation)

C. SAP SF includes libraries of free contents (different data structure in Employee Central according to local laws, competencies libraries, goals libraries, etc.)

D. The usage of HCI and HCP (from HANA Cloud family) will extend the functionality of the product connecting with third-parties software or by extending the features of the individual modules. SAP has created a market place with dozen of 3rd parties apps

E. Artificial Intelligence is the new horizon:

Intelligent Services can automatically connect all actions that the system must take when an event occurs: have a new assignment. In less than two years, SF has released 40 predefined services.

In "Business Beyond Bias" against gender and race discrimination. The recruiting module has a feature that highlights a discriminatory language for example in the job description.

BOT. I saw some test where is possible interact with the system in natural language where for instance you can require to the system a Time OFF and the system will run all the appropriate actions.

F. Collaboration with Microsoft, Apple, Slack

Microsoft, with its technology Azure, is one of the partners to improve the data center services, I suppose also that we will see a better integration with Office world.

Apple, mobile first is the claim, is working to redesign the mobile user experience. At the end of June 2017 FIORI for IOS available.

Slack, we have already discussed about the bot: in the future I assume that the interaction will be made by voice with Siri or Cortana, or Google As.

We can design a “quick & dirty solution” or “very complex services”, we can manage small enterprise projects (in our experience 150 users) as the big organization (in our experience 40000 users), all with the same solution. This is a big saving of time, costs, and team usage optimization.

Employee Central made an incredible improvement, but still is behind the SAP HCM “On Prem” solution.

5 years - the full suite. 10+ years Learning Management System module (formerly Plateau Software).

Not on the platform side. At the end of 2015 there are been issues in the Data Center based in Germany with access problems.

No.

On a scale from 1-10: 7/10

a. 10 years ago we used SABA, due to a cut costing program they moved all the developers from US to India, the result was a release with hundreds of bugs.

b. 3 years ago we tested Cornestone for a premiere Insurance and we recorded some issues when the new releases went live and a weak technical support service in Europe.

a. Employee Central is critical, you need to have a good experience to work on it. Is very powerful because the choices will impact also on the other modules. We are called to support some projects that were in fact blocked for wrong configurations due to limited product knowledge by other partners.

a. Price is based on: Number of users and number of modules. Other companies like Oracle or Cornestone are very aggressive, but it’s only is a business practice that cannot go on forever. For instance, Cornestone is under pressure to be sold to investors.

Invest the right time on Employee Central, looking for a competent partner with a proven experience on real projects.

We are using the solution for management services.

The overall functionality of the solution is very good.

The reporting and cloud integration could be done better in this solution.

I have been using the solution for two years.

The solution is stable in my experience.

We have found the solution to be scalable.

I would recommend the solution to others and I plan on continuing using it.

I rate SAP SuccessFactors an eight out of ten.

We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite.

I like that everything is delivered to the employee.

Analytics could use some work.

There are regular updates and obviously you have to keep it up yourself on a quarterly basis. That's a bit of pain, but at the end of the day it's all about digitalization and HR transformation.

It's currently fine. It depends upon your client base. You could have 5,000, 10,000, 20,000, 30,000, or more users.

Their technical support is good.

The initial setup was straightforward. It's not that complex.

I would definitely recommend this product. I would rate it as seven out of ten.