We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite.
IT System Analyst at a tech services company with 11-50 employees
Maintains employee records, and payroll but the analytics should be improved
Pros and Cons
- "We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite."
- "Analytics could use some work."
What is our primary use case?
What is most valuable?
I like that everything is delivered to the employee.
What needs improvement?
Analytics could use some work.
For how long have I used the solution?
We've been using this solution for three years.
Buyer's Guide
SAP SuccessFactors
January 2025
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What do I think about the stability of the solution?
There are regular updates and obviously you have to keep it up yourself on a quarterly basis. That's a bit of pain, but at the end of the day it's all about digitalization and HR transformation.
What do I think about the scalability of the solution?
It's currently fine. It depends upon your client base. You could have 5,000, 10,000, 20,000, 30,000, or more users.
How are customer service and support?
Their technical support is good.
How was the initial setup?
The initial setup was straightforward. It's not that complex.
What other advice do I have?
I would definitely recommend this product. I would rate it as seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Manager at a tech services company with 10,001+ employees
Features are available on mobile and also on cloud (internet).
What is most valuable?
- All features are available on mobile and also on cloud (internet); no need to connect any server or application systems. All HR business processes across the customers are available.
- Cross-module integration
- Updated with all industry best practices
- Less cost compared to the on-premise products
How has it helped my organization?
I’m a consultant from Wipro, an implementing partner of SuccessFactors; hence, we take the feedback from customers.
What needs improvement?
Customers are expecting more features in these modules:
- Employee Central
- Succession and CDP
- RCM integration with Indian job portals
For how long have I used the solution?
I have used it for three years.
What do I think about the stability of the solution?
We encountered stability issues in integration of SuccessFactors with SAP ECC HCM via Dell Boomi middleware; still more standard integrations are expected from customers.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How is customer service and technical support?
I rate technical support as medium.
What's my experience with pricing, setup cost, and licensing?
- WFA, WFP and Onboarding modules pricing and licensing to be very specific
What other advice do I have?
It is the best cloud product in the market, with strong support from SAP, which is a market leader in the world. Integrating SuccessFactors with any other systems/applications should be understood clearly.
Disclosure: My company has a business relationship with this vendor other than being a customer: Wipro is an implementing partner of SAP SuccessFactors.
Buyer's Guide
SAP SuccessFactors
January 2025
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Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Sap Hcm/Success Factors Consultant at a tech services company with 1,001-5,000 employees
Employee Central has customisation options. Reporting should be reduced to one tool.
What is most valuable?
Employee Central is the core of the product and is the best developed. This module is well worked out and has a lot of customisation options, which makes SuccessFactors an ideal solution for many customers.
How has it helped my organization?
It provides us with a way of visualising all our employees.
What needs improvement?
Reporting is done in several tools and should be reduced to one tool. Time management is currently not sufficiently developed for a Belgian company.
For how long have I used the solution?
I’ve been using SuccessFactors for five years.
What do I think about the stability of the solution?
We had stability issues very often during the end of the year and after updates.
What do I think about the scalability of the solution?
We did not have any scalability issues.
How are customer service and technical support?
Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very well.
Which solution did I use previously and why did I switch?
I only worked with SuccessFactors.
How was the initial setup?
If you do a good analysis, the setup is never hard. The most difficult thing is the analysis.
What's my experience with pricing, setup cost, and licensing?
I never do sales. I only do implementations.
What other advice do I have?
It’s better to spend more time in the analysis phase than to reanalyse in the implementation phase.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller.
Manager Finance at a tech services company with 1,001-5,000 employees
Scalable, reliable, and good overall functionality
Pros and Cons
- "The overall functionality of the solution is very good."
- "The reporting and cloud integration could be done better in this solution."
What is our primary use case?
We are using the solution for management services.
What is most valuable?
The overall functionality of the solution is very good.
What needs improvement?
The reporting and cloud integration could be done better in this solution.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable in my experience.
What do I think about the scalability of the solution?
We have found the solution to be scalable.
What other advice do I have?
I would recommend the solution to others and I plan on continuing using it.
I rate SAP SuccessFactors an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Leader at a tech company with 51-200 employees
It is flexible to scale the classroom sessions and has the ability to make real-time availability of all the sessions. It needs to offer more customizations.
What is most valuable?
The flexibility to scale the classroom sessions and its ability to make real-time availability of all the sessions are valuable features of this product.
How has it helped my organization?
It has helped us in saving costs because the guys can see the availability of the classes as to what time it is scheduled or what time it is cancelled; thus there is availability of real-time information.
What needs improvement?
It has offered all the flexibility and customization that we were looking for in a product.
However, a couple of improvements can be carried out to offer more customization of the solution that is limited in the market. We do have a subscription from SuccessFactors that we review from time to time so if something comes up we'll certainly forward the feedback to them.
What do I think about the stability of the solution?
It's a stable product. We have not faced any real challenges so far.
What do I think about the scalability of the solution?
We have not really scaled this product with the implementation that we have done. The customer base that we were looking for didn't really need to scale.
How are customer service and technical support?
We have used technical support for probably one or two instances but for nothing major as such. They were quite efficient.
Which solution did I use previously and why did I switch?
There was a phase in which the customer had to identify which product suits them the best. There were three to four products that were evaluated after which we finalized SuccessFactors as the final product.
How was the initial setup?
There were a few consultants from SuccessFactors who came in and did the installation. They were helpful in setting up the product and doing the initial customization, after which we took over.
Which other solutions did I evaluate?
We looked at one or two other solutions. However, based on the customer's environment and applications, SuccessFactors was the most applicable solution.
The important factors while selecting a vendor are its flexibility to integrate with the application that is with the customer and the adapters that are available so that we don't need to do a lot of customization. These are the main aspects.
What other advice do I have?
SuccessFactors is a great product. It offers a lot of flexibility, customization, integration and disintegration points as well. These are the most preferred requirements in an optimized solution so you should take a look.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar-ddad8308.png)
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Updated: January 2025
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