My primary use case is the HR package.
Senior Manager at a manufacturing company with 5,001-10,000 employees
Highly scalable and stable solution
Pros and Cons
- "It is a scalable solution. I would rate it a ten out of ten."
- "There is room for improvement in the pricing model."
What is our primary use case?
What needs improvement?
There is room for improvement in the pricing model.
For how long have I used the solution?
I have been using SAP SuccessFactors for one year. I am using the latest version.
What do I think about the stability of the solution?
It is a stable solution. I would rate the stability a ten out of ten.
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SAP SuccessFactors
October 2024
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What do I think about the scalability of the solution?
It is a scalable solution. I would rate it a ten out of ten.
How was the initial setup?
The initial setup was easy. It is a user-friendly solution.
What's my experience with pricing, setup cost, and licensing?
It is not cheap, but it is reasonable. I would rate it a five out of ten.
What other advice do I have?
Overall, I would rate the solution a ten out of ten. I would definitely recommend using the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Consultant at ITIS
Useful analytics, reliable, but could improve pricing
Pros and Cons
- "The most valuable feature of SAP SuccessFactors is analytics."
- "The price of the solution could improve, it is too high."
What is our primary use case?
I am using SAP SuccessFactors performance management for documentation.
What is most valuable?
The most valuable feature of SAP SuccessFactors is analytics.
What needs improvement?
The price of the solution could improve, it is too high.
For how long have I used the solution?
I used SAP SuccessFactors within the last 12 months.
What do I think about the stability of the solution?
SAP SuccessFactors is stable.
How are customer service and support?
I have not used the support from the vendor.
How was the initial setup?
The initial setup of SAP SuccessFactors is easy.
What was our ROI?
We have not seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is highly expensive.
What other advice do I have?
I would recommend the solution to others, but the price is too high.
I rate SAP SuccessFactors a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP SuccessFactors
October 2024
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Talent Development Advisor at Zahid Tractor
It's a stable solution that covers all the functions in the employee lifecycle, but the interface is outdated
Pros and Cons
- "It covers all the everyday functions of the employee life cycle."
- "SuccessFactors feels rigid. It should be more streamlined. Also, the interface design is outdated and needs an upgrade."
What is our primary use case?
We use SuccessFactors for HR and administrative services, including payroll, hiring, promotions, resignations, etc. It covers all the everyday functions of the employee life cycle.
What needs improvement?
SuccessFactors feels rigid. It should be more streamlined. Also, the interface design is outdated and needs an upgrade.
For how long have I used the solution?
I have used SuccessFactors for four or five years.
What do I think about the stability of the solution?
I rate SuccessFactors eight out of 10 for stability.
What do I think about the scalability of the solution?
I rate SuccessFactors six out of 10 for scalability. It covers about 2,000 to 3,000 employees at our company.
What other advice do I have?
I rate SAP SuccessFactors six out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP SuccessFactors Consultant at a tech services company with 10,001+ employees
A strong, cloud-based HR application solution that is extremely user-friendly, but does not offer any customization options
Pros and Cons
- "This solution is very user-friendly, and supports 60 plus languages."
- "There is not much scope for enhancements, personalization, or customization with the cloud-based variant of this solution, which could be improved."
What is our primary use case?
We use this solution to provide HR application functions.
What is most valuable?
This solution is very user-friendly, and supports 60 plus languages.
What needs improvement?
There is not much scope for enhancements, personalization, or customization with the cloud-based variant of this solution, which could be improved.
We would like there to be better integration with this solution and our existing systems.
We would also like the option of whether to implement new features, or not, when they are released.
For how long have I used the solution?
We have been working with this solution for four and a half years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
In our experience, this product is scalable and very adaptable.
How are customer service and support?
We have found tehtechnical support team for this solution
Speaker 2:
Because they are responsive, they would be very approachable as well. But yeah, sometimes the SAP case, it goes across multiple geographies, across multiple points of contact, from development team to the product team or to the cross-functional teams. It floats around until a resolution or until it reaches out to the correct point of contact. So considering those cases, it may take a while for them to come up with a resolution for some cases. Otherwise, in most of the cases, pretty much the resolution is maybe in a latency of six to seven days it gets resolved.
How would you rate customer service and support?
Positive
How was the initial setup?
The ease, or complexity, of the initial setup is dependent on the expertise level of the implementation partners, who will need to be certified in at least one module being deployed.
There are standard test cases, test scripts, best practices, implementation metrics, phases, timelines, and the way the project is generally executed. As long as these are adhered to, then the implementation is straightforward, but it is not admin-friendly and cannot be carried out solely in-house.
What other advice do I have?
We would advise organizations that while this is user-friendly, in-house admin teams may find the technical dependencies of this solution to be challenging.
We would also suggest that that anyone involved in the implementation of this software becomes familiar with the best practice for this product, via the knowledge-base articles and help guides provided.
We would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Deputy Manager of IT at SOLGAS S.A.
Reliable, helpful support, and scalable
Pros and Cons
- "SAP SuccessFactors is stable, we have not found any bugs or glitches."
- "The SAP SuccessFactors integration with old versions can improve. We are using an older finance module but we are having migration issues."
What is our primary use case?
We are using SAP SuccessFactors for many of its modules, such as payroll and recruiting.
What needs improvement?
The SAP SuccessFactors integration with old versions can improve. We are using an older finance module but we are having migration issues.
The problem we are facing is with our employee culture. It is difficult for some users to use the solution.
For how long have I used the solution?
I have been using SAP SuccessFactors for approximately three years.
What do I think about the stability of the solution?
SAP SuccessFactors is stable, we have not found any bugs or glitches.
What do I think about the scalability of the solution?
The scalability of SAP SuccessFactors is good.
How are customer service and support?
The technical support has been helpful.
How was the initial setup?
SAP SuccessFactors is simple to set up.
What other advice do I have?
I rate SAP SuccessFactors a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
Enabled us to efficiently manage our personnel and has the ability to set and review goals
Pros and Cons
- "It has improved my organization by enabling us to efficiently manage our personnel."
- "Also, it would be helpful if they could improve its ability to localize the product to Nigeria."
What is our primary use case?
I primarily use this product for employee management. This includes an objective assessment of money made, creating performance reviews, and recruiting new employees and management.
How has it helped my organization?
It has improved my organization by enabling us to efficiently manage our personnel.
What is most valuable?
The features that I have found most valuable are the ability to set and review goals, and the ability to manage performance in general.
What needs improvement?
In terms of what needs improvement, in Employee Central, one of the features that I think SuccessFactors really lacks is the ability to view the time off of all employees at an organizational level. We have had instances where some of our clients wanted a version where at a glance, we can have an HR analytics that shows who is on leave, or has been on leave and when. You have that at a team level and at a peer level, but you don't have it at an organizational level. When you have to put together an agreement on leave with your client this is very lacking.
Also, it would be helpful if they could improve its ability to localize the product to Nigeria.
For how long have I used the solution?
I have been using this solution since early 2017.
What do I think about the stability of the solution?
I think it's a stable solution. We have not had any issues with its deployment or use. It's been stable, so I don't know if there are any issues because we haven't had any challenges around it.
What do I think about the scalability of the solution?
My impression of SuccessFactors is that it is quite scalable. For example, we have clients who have slightly above 800 employees who are using it. We have clients that have over 1000 users using this. I also read online a few months back about a Russian bank that uses SuccessFactors with about 75,000 employees. It's the same product. All you need to do is to get different licenses.
How are customer service and technical support?
If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident with them, and they respond depending on your priority. If you put priority one, it's almost an instant response. They reach out to you within an hour. On that call they asses the true priority level. If it's something we have to resolve as soon as possible, they will. While if it's something that is less of a priority, they will change the priority to something lower. But what I find is that at the end of the day, you always get a very good response from SAP.
Which solution did I use previously and why did I switch?
Actually I haven't used a different solution.
How was the initial setup?
The initial setup is straightforward because there are templates and best practices. We can just click on the button from the online center, deploy it into the system, and it sets it up for us.
The time it takes to deploy depends on the requirements and it depends on the number of modes that you deploy. As long as you have clear requirements from the client, it can take between three and four months. It doesn’t take too much time to deploy as long as you have clear requirements.
What about the implementation team?
I work for a partner. I did the deployment with some of my team members.
Which other solutions did I evaluate?
Before choosing SuccessFactors, we compared other industry solutions, including Microsoft. But Microsoft's HR product is really not top line in this part of the world.
What other advice do I have?
I think the advice I'd give is that it's a nice solution. It's easy to deploy. It's so easy to use. You really don't need to know much about coding or be a highly technical team to be able to use it. It’s very easy to use. For example, for the traditional ERP that SAP had before, you had to be instructed to work with it. This one is really straightforward.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Trainee at AR Phoenix
The overall interface is easy and user-friendly
Pros and Cons
- "We have found objects like Foundation and MDF most valuable."
- "I would like to be able to configure objects from instances, not from import and export files."
What is most valuable?
We have found objects like Foundation and MDF most valuable.
What needs improvement?
In the next release, I would like to be able to configure objects from instances, not from import and export files. That would be easy to do and make the application mobile available for anyone who wanted to hire and recruit, not only employees of companies with the SuccessFactors system.
For how long have I used the solution?
We have been using this solution for almost three months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
More research, more reading about SuccessFactors products, and a deeper understanding of human resources have increased my knowledge. The product is also scalable because it feeds to bigger companies.
What other advice do I have?
On a scale of one to 10, I would give the product an overall rating of nine.
The overall interface is easy and user-friendly.
I would advise future SAP SuccessFactors users to gain more skills in Employee Central solutions and issues and the customization of many projects because not all companies have the same customization. It's very different.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Human Resources Officer at a non-profit with 10,001+ employees
Has a lot of flexibility but it doesn't give us the flexibility to integrate to other modules
Pros and Cons
- "It's brought to our organization a big big improvement. We would give it a good rating."
- "We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the market better solution, so we are looking for alternatives but so far the system has been used a lot."
What is our primary use case?
SAP is our ERP. On the cloud we only have SuccessFactors for the recruitment.
What is most valuable?
We are currently looking for a better solution enabling us to better analytics. So SAP on-premise is pretty old and while it allows a lot of flexibility, it doesn't give us the flexibility to integrate to other modules. We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the market better solution, so we are looking for alternatives but so far the system has been used a lot. It's brought to our organization a big big improvement. We would give it a good rating.
What needs improvement?
The analytics part could be improved. Analytics are pretty poor plus some usability parts need improvement but in the end, the process is covered. In some cases, we don't have the possibilities to reverse the workflow. Overall, the product is a good product, I'm not saying it's bad. We are just looking for an integrated platform and of course, SuccessFactors is one of the possibilities. We are evaluating several alternatives.
In the next release, I would like to have the possibility to reverse workflows. There should be better automation. On the scoring, it's pretty fine. It really depends on the way you manage your recruiting. We are a wide organization so we have these type of issues. But for the normal recruiting process, it's more than enough.
For how long have I used the solution?
We implemented SuccessFactors in 2016 so we've been using it for three years now.
What do I think about the stability of the solution?
The system is pretty stable. We have not had big issues with that.
What do I think about the scalability of the solution?
Scalability needs improvement.
What other advice do I have?
I would definitely recommend SuccessFactors but I think the roadmap for a better product needs to happen. Our overall rating is good but I think there is space for improvement.
I would rate it a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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