SAP SuccessFactors Reviews

SuccessFactors includes a variety of talent solutions, core HR, collaboration tools and workforce analytics.

One of the talent solutions is a learning management system (LMS), which is also my main area of responsibility. Based on my overall experience in the SAP world, I consider the LMS a key component-tool to engage people across the organization. It might be challenging to set it up and align with clients' requirements. However, once it is done, it becomes very handy and easy to use from a user perspective.

It is attractive enough to come and launch this application on a periodical basis due to its user-friendly interface and intuitive functioning.

Shorter implementation timelines (comparing to on-premise SAP solutions), quicker response on configuration change cycles, modern look and mobile integration possibilities: Everything together makes SuccessFactors LMS a well-recognized and demanded talent solution across different types of organizations.

It provides easier access to corporate learning contents and advanced tracking possibilities.

SuccessFactors LMS generally is not a financial system. However, some of the clients previously asked for more advanced financial integrations; mainly invoice processing and mainly with external systems. Learning functionality, in this case, hardly can fulfill the requirements. On the other hand, there is actually ongoing improvement in this area, and new features are introduced on a periodical bases. Definitely a positive sign.

I have used this product for three years.

We had stability issues from time to time.

We have not really had scalability issues.

Technical supports gets 4/5.

Previously, we used SAP ERP. Then we jumped into the cloud world.

Setup was really straightforward with a simple implementation road map and an open configuration that can be easily or mostly supported by local company admins.

Be prepared for price surprises. It’s quite expensive. However, once you have maintained and started utilizing it correctly, it should be a great payback on your resource development.

Work on requirements. Clear vision will simplify the roadmap. Prepare your master data if any. Start with easy processes implementation and usage, if possible, rather than focusing on complex heavy processes that are not obviously needed across the organization. Use the opportunity for reorganizing or at least structuring your business processes.

I use the cloud deployment model. Our primary use cases of this solution is for making a fall schedule, human resources services. We're starting with the objectives, monitoring performance, efficiency, planning, and then management. 

The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing.

LMS, Learning Management Systems, needs improvement because there were some stability problems.

It's scalable. We are expanding our business now to 500 employees. Scalability is good. We started with 400 users. 

We previously used HCM but I wasn't there when they switched to SuccessFactors. I don't know why they switched. 

SAP implementation is not an easy thing. SAP implementation is an issue.

We used a consultant for the deployment. 

My advice to someone considering this solution is to focus on your business requirements and get yourself a strong, reliable partner. 

I would rate SuccessFactors a nine out of ten. 

• Cloud based
• Accessible anywhere
• UI

It has improved the way my organization functions by introduction of self service and consolidation of processes.

Integration between HCM modules can be extended to incorporate all data. SuccessFactors have improved their integration between their HCM modules substantially over the last two years and have identified continued room to improve. Improving this area would help in simplifying processing further.

I have used it for three years.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Technical support is 7/10.

We previously used the SAP on-premise solution. We switched due to SAP investment and roadmap forward was SuccessFactors cloud-based solution, improved UI, and accessibility.

Initial setup was straightforward; complexity lied within consolidating processes across the organisation and simplifying to ensure requirements could be met by best practices in the SuccessFactors solution.

The solution is subscription based on employee count and modules implemented.

Before choosing this product, we did not evaluate other options, as we ran SAP Payroll and did not want to change our payroll solution. We implemented SuccessFactors to enhance the solution and provide flexibility moving forward.

Ensure business processes have been reviewed prior to project commencement and simplified. As SuccessFactors is implemented using an iterative approach, ensure testing commences early and all stakeholders are involved.

SuccessFactors is a cloud HCM solution, though still missing out-of-the-box (OOB) integration.

It need improvement on its integration side. Plus it should have some mature cloud solutions for Time, Benefits, and Payroll, which are still missing parts in SuccessFactors.

More than three years.

SuccessFactors was down completely for one day. All the companies which were using the Amsterdam datacenter were down from 8:00 in the morning to 18:00 in the evening. Production, QA, Training, and Dev with all their instances were down.

SuccessFactors has some limitations when it comes to scalability. SAP On-Premise was more scalable.

SAP is doing well for support.

Initial setup was straightforward.

Workday was evaluated with SuccessFactors. Workday was not able to accommodate some of our customizations, so the company decided to go with SuccessFactors, which gives you more configuration options.

Integration is challenging and companies are struggling when it comes to integration between SuccessFactors and other systems. I will recommend to put more thought and effort for integration and make an intelligent decision.

The performance of the solution is very good.

The solution has a mobile application and is on the cloud so we have the capability to use it anywhere, not just on location.

The user interface could be improved.

The pricing model should be adjusted.

It takes a long time to deploy the solution, and it should allow for faster implementation.

I've been using the solution for about a year.

The solution is stable.

The solution is scalable.

The solution's technical support is good.

I'm a consultant and work primarily with hybrid deployment models.

I'd advise others to look at the methodology before implementing it. 

Although customers don't like the cloud, it is the future and it shouldn't be feared. You don't need a lot of IT specialists to handle the solution.

I'd rate the solution eight out of ten. I haven't worked on the solution for too long and haven't used a lot of features, but so far it's good. I need to look at workforce analytics a bit more to see if it's a plus for the future.

We are partners with a company and we are responsible for using this software for our clients.

It's very user-friendly.

The initial setup could be simplified.

I have been using the latest version of this solution for approximately one month.

It's a stable product.

It's a scalable solution. We have three users for the recruitment.

We have plans to continuing using it in the future.

The technical support is good.

The installation was a bit complex. They are more complicated than other cloud solutions.

It could be cheaper.

I would recommend this solution to others who want to start using it.

I would rate SAP SuccessFactors a nine out of ten.

I implement SAP SuccessFactors for customers. We also use it internally. 

SuccessFactors offers all aspects of human resources management. What I love most about it is that it can be implemented for any company very quickly. 

There are some disadvantages because we have some specific rules relating to laws or regulations in the local company. They cannot provide all the features as we expect it. However, from a general perspective, I think that it's very satisfactory to have a full solution, that can cover everything in Human Resources Management. 

They always have updates about two to four times a year. We can check on everything that is requested and we can update it for free. 

The most important thing about SuccessFactors is that they need to adapt to the future with reporting analytics. They have a separate solution relating to Analytics. Which means they have to pay more. They have data there, they have everything there, they have to make current reports, dashboards, everything in the system. They have to pay for other tools, which is very complicated.

They should be more user friendly and give us more tools to make it more flexible.

I have been using SuccessFactors for two and a half years. 

Sometimes we have a problem with the data center, it gets disrupted. We cannot log in to our system and it affects other integrated systems that we integrate with SuccessFactors to get data. If the data center has a problem, we're all locked out.

One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that are on-prem. They charge for an incident that we raise. With SuccessFactors, we get free support from SAP and they're available all the time. They will fix the ECU or any technical issues as soon as possibl.e

I would rate SuccessFactors an eight out of ten. Not a ten because of the issues with the reporting analytics and the data center. 

I would highly recommend SuccessFactors. I sell it. I'm also the one that implemented the solution. It has the best cost compared to others. It's a really good solution and I can see that they make improvements and progress.

We are using it for performance and goals management. We will soon be implementing recruitment and onboarding, and the employee central is also in the pipeline. There is ServiceNow as well, and we're still working with IT about it.

Currently, we are using the performance and goals management functionality the most. It is connected with the enterprise solution, and it is seamless.

It can be easily accessed because it is available via the net. It is readily available, provided you have an internet connection. Their technical support is also very good.

It is not that user-friendly. It can be made more user-friendly.

I have been using this solution for more than a year.

We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them since the HCM time. They always provide assistance and support to us. I would rate them an eight out of ten.

I would rate SAP SuccessFactors a seven out of ten.