It covers the entire employee lifecycle with a simple-to-use UI. It is modular in terms of implementing it and fits into the roadmap of any organization that wants to take a step-by-step approach. Constant innovation, integration and reporting & analytical capability adds lot to the value proposition.
Managing Partner at a tech consulting company with 51-200 employees
Implementation is modular. It suits a step-by-step approach.
What is most valuable?
How has it helped my organization?
We have implemented this for our customers and the areas where they have realized the values are employee engagement and satisfaction, better ROI, better visibility and predictability, faster and accurate decision making and lower overall total cost of operation.
What needs improvement?
SAP needs to add more power to its built-in analytics capability as part of the product. Faster time to market for multiple clients’ requests would help with adaption and benefit realization.
For how long have I used the solution?
I have used it for two years.
Buyer's Guide
SAP SuccessFactors
October 2024
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
SAP SuccessFactors is a very, very stable product and has evolved over the years. An implementation partner plays a very critical role that impacts the overall success.
What do I think about the scalability of the solution?
Being a cloud-based solution and regular enhancements every quarter, SAP has handled scalability beautifully. Apart from that, SAP engagement with AWS gives clients more flexibility and access to the latest, state-of-the-art technologies from both software and hardware perspective; it’s a big advantage for any client.
How are customer service and support?
A dedicated support team has the right expertise and has been able to resolve most of the issues on time. No major escalation in this aspect has been experienced so far.
Which solution did I use previously and why did I switch?
Our clients have been using multiple systems, which caused issues such as the time and cost for managing multiple systems, retaining in-house capabilities, issues with scalability & constant upgrades and many more.
How was the initial setup?
Initial setup is very smooth; all processes are very well defined and documented.
What's my experience with pricing, setup cost, and licensing?
Pricing and subscriptions are very competitive and at the same time give clients a lot of flexibility to make their own decisions based on their roadmap and the budget in hand.
Which other solutions did I evaluate?
What other advice do I have?
- Have very clear objectives linked and aligned with your business goal.
- Have all stakeholders aligned and on-boarded.
- Make a roadmap and start small with clear scope and timelines.
- Evaluate an appropriate implementation partner.
- Follow the implementation methodology.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a SAP partner. We do sales and implementation services for our own clients, as well as for SAP clients.
Sap Success Factors Learning Consultant at a recruiting/HR firm with 501-1,000 employees
The LMS helps engage people across the organization. Setup was straightforward.
What is most valuable?
SuccessFactors includes a variety of talent solutions, core HR, collaboration tools and workforce analytics.
One of the talent solutions is a learning management system (LMS), which is also my main area of responsibility. Based on my overall experience in the SAP world, I consider the LMS a key component-tool to engage people across the organization. It might be challenging to set it up and align with clients' requirements. However, once it is done, it becomes very handy and easy to use from a user perspective.
It is attractive enough to come and launch this application on a periodical basis due to its user-friendly interface and intuitive functioning.
Shorter implementation timelines (comparing to on-premise SAP solutions), quicker response on configuration change cycles, modern look and mobile integration possibilities: Everything together makes SuccessFactors LMS a well-recognized and demanded talent solution across different types of organizations.
How has it helped my organization?
It provides easier access to corporate learning contents and advanced tracking possibilities.
What needs improvement?
SuccessFactors LMS generally is not a financial system. However, some of the clients previously asked for more advanced financial integrations; mainly invoice processing and mainly with external systems. Learning functionality, in this case, hardly can fulfill the requirements. On the other hand, there is actually ongoing improvement in this area, and new features are introduced on a periodical bases. Definitely a positive sign.
For how long have I used the solution?
I have used this product for three years.
What do I think about the stability of the solution?
We had stability issues from time to time.
What do I think about the scalability of the solution?
We have not really had scalability issues.
How are customer service and technical support?
Technical supports gets 4/5.
Which solution did I use previously and why did I switch?
Previously, we used SAP ERP. Then we jumped into the cloud world.
How was the initial setup?
Setup was really straightforward with a simple implementation road map and an open configuration that can be easily or mostly supported by local company admins.
What's my experience with pricing, setup cost, and licensing?
Be prepared for price surprises. It’s quite expensive. However, once you have maintained and started utilizing it correctly, it should be a great payback on your resource development.
What other advice do I have?
Work on requirements. Clear vision will simplify the roadmap. Prepare your master data if any. Start with easy processes implementation and usage, if possible, rather than focusing on complex heavy processes that are not obviously needed across the organization. Use the opportunity for reorganizing or at least structuring your business processes.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner.
Buyer's Guide
SAP SuccessFactors
October 2024
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Information System Manager at a non-tech company with 11-50 employees
Good for management to understand how people are performing
Pros and Cons
- "The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing."
- "LMS, Learning Management Systems, needs improvement because there were some stability problems."
What is our primary use case?
I use the cloud deployment model. Our primary use cases of this solution is for making a fall schedule, human resources services. We're starting with the objectives, monitoring performance, efficiency, planning, and then management.
What is most valuable?
The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing.
What needs improvement?
LMS, Learning Management Systems, needs improvement because there were some stability problems.
For how long have I used the solution?
I've been using SuccessFactors for one and a half years.
What do I think about the scalability of the solution?
It's scalable. We are expanding our business now to 500 employees. Scalability is good. We started with 400 users.
Which solution did I use previously and why did I switch?
We previously used HCM but I wasn't there when they switched to SuccessFactors. I don't know why they switched.
How was the initial setup?
SAP implementation is not an easy thing. SAP implementation is an issue.
What about the implementation team?
We used a consultant for the deployment.
What other advice do I have?
My advice to someone considering this solution is to focus on your business requirements and get yourself a strong, reliable partner.
I would rate SuccessFactors a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HCM Solution Architect, SAP and SuccessFactors at a tech services company with 501-1,000 employees
It is cloud based and accessible. The UI is valuable.
What is most valuable?
- Cloud based
- Accessible anywhere
- UI
How has it helped my organization?
It has improved the way my organization functions by introduction of self service and consolidation of processes.
What needs improvement?
Integration between HCM modules can be extended to incorporate all data. SuccessFactors have improved their integration between their HCM modules substantially over the last two years and have identified continued room to improve. Improving this area would help in simplifying processing further.
For how long have I used the solution?
I have used it for three years.
What do I think about the stability of the solution?
We have not encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
Technical support is 7/10.
Which solution did I use previously and why did I switch?
We previously used the SAP on-premise solution. We switched due to SAP investment and roadmap forward was SuccessFactors cloud-based solution, improved UI, and accessibility.
How was the initial setup?
Initial setup was straightforward; complexity lied within consolidating processes across the organisation and simplifying to ensure requirements could be met by best practices in the SuccessFactors solution.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription based on employee count and modules implemented.
Which other solutions did I evaluate?
Before choosing this product, we did not evaluate other options, as we ran SAP Payroll and did not want to change our payroll solution. We implemented SuccessFactors to enhance the solution and provide flexibility moving forward.
What other advice do I have?
Ensure business processes have been reviewed prior to project commencement and simplified. As SuccessFactors is implemented using an iterative approach, ensure testing commences early and all stakeholders are involved.
Disclosure: My company has a business relationship with this vendor other than being a customer: We also implement the solution (SuccessFactors).
SAP HCM/SuccessFactors Consultant at a tech services company with 10,001+ employees
Gives you more configuration options, but needs more mature cloud solutions for Time, Benefits, and Payroll
What is most valuable?
SuccessFactors is a cloud HCM solution, though still missing out-of-the-box (OOB) integration.
What needs improvement?
It need improvement on its integration side. Plus it should have some mature cloud solutions for Time, Benefits, and Payroll, which are still missing parts in SuccessFactors.
For how long have I used the solution?
More than three years.
What do I think about the stability of the solution?
SuccessFactors was down completely for one day. All the companies which were using the Amsterdam datacenter were down from 8:00 in the morning to 18:00 in the evening. Production, QA, Training, and Dev with all their instances were down.
What do I think about the scalability of the solution?
SuccessFactors has some limitations when it comes to scalability. SAP On-Premise was more scalable.
How is customer service and technical support?
SAP is doing well for support.
How was the initial setup?
Initial setup was straightforward.
Which other solutions did I evaluate?
Workday was evaluated with SuccessFactors. Workday was not able to accommodate some of our customizations, so the company decided to go with SuccessFactors, which gives you more configuration options.
What other advice do I have?
Integration is challenging and companies are struggling when it comes to integration between SuccessFactors and other systems. I will recommend to put more thought and effort for integration and make an intelligent decision.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a tech services company with 51-200 employees
Good performance, can be used anywhere and offers good scalability
Pros and Cons
- "The performance of the solution is very good."
- "he user interface could be improved."
What is most valuable?
The performance of the solution is very good.
The solution has a mobile application and is on the cloud so we have the capability to use it anywhere, not just on location.
What needs improvement?
The user interface could be improved.
The pricing model should be adjusted.
It takes a long time to deploy the solution, and it should allow for faster implementation.
For how long have I used the solution?
I've been using the solution for about a year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
The solution's technical support is good.
What other advice do I have?
I'm a consultant and work primarily with hybrid deployment models.
I'd advise others to look at the methodology before implementing it.
Although customers don't like the cloud, it is the future and it shouldn't be feared. You don't need a lot of IT specialists to handle the solution.
I'd rate the solution eight out of ten. I haven't worked on the solution for too long and haven't used a lot of features, but so far it's good. I need to look at workforce analytics a bit more to see if it's a plus for the future.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager at a recruiting/HR firm with 1-10 employees
Reliable, scalable, easy to use, and they have good support
Pros and Cons
- "It's very user-friendly."
- "The initial setup could be simplified."
What is our primary use case?
We are partners with a company and we are responsible for using this software for our clients.
What is most valuable?
It's very user-friendly.
What needs improvement?
The initial setup could be simplified.
For how long have I used the solution?
I have been using the latest version of this solution for approximately one month.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. We have three users for the recruitment.
We have plans to continuing using it in the future.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The installation was a bit complex. They are more complicated than other cloud solutions.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper.
What other advice do I have?
I would recommend this solution to others who want to start using it.
I would rate SAP SuccessFactors a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Can be quickly implemented for any company
Pros and Cons
- "SuccessFactors offers all aspects of Human Resources Management. What I love most about it is that it can be implemented for any company very quickly."
- "They should be more user friendly and give us more tools to make it more flexible."
What is our primary use case?
I implement SAP SuccessFactors for customers. We also use it internally.
What is most valuable?
SuccessFactors offers all aspects of human resources management. What I love most about it is that it can be implemented for any company very quickly.
There are some disadvantages because we have some specific rules relating to laws or regulations in the local company. They cannot provide all the features as we expect it. However, from a general perspective, I think that it's very satisfactory to have a full solution, that can cover everything in Human Resources Management.
They always have updates about two to four times a year. We can check on everything that is requested and we can update it for free.
What needs improvement?
The most important thing about SuccessFactors is that they need to adapt to the future with reporting analytics. They have a separate solution relating to Analytics. Which means they have to pay more. They have data there, they have everything there, they have to make current reports, dashboards, everything in the system. They have to pay for other tools, which is very complicated.
They should be more user friendly and give us more tools to make it more flexible.
For how long have I used the solution?
I have been using SuccessFactors for two and a half years.
What do I think about the stability of the solution?
Sometimes we have a problem with the data center, it gets disrupted. We cannot log in to our system and it affects other integrated systems that we integrate with SuccessFactors to get data. If the data center has a problem, we're all locked out.
How are customer service and technical support?
One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that are on-prem. They charge for an incident that we raise. With SuccessFactors, we get free support from SAP and they're available all the time. They will fix the ECU or any technical issues as soon as possibl.e
What other advice do I have?
I would rate SuccessFactors an eight out of ten. Not a ten because of the issues with the reporting analytics and the data center.
I would highly recommend SuccessFactors. I sell it. I'm also the one that implemented the solution. It has the best cost compared to others. It's a really good solution and I can see that they make improvements and progress.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: October 2024
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Bhupesh, until you see the needed improvements in the solution's built-in analytics, how have you been compensating for the need to market for multiple clients' requests?