Try our new research platform with insights from 80,000+ expert users
HR Assistant at Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO
Real User
Top 5Leaderboard
Useful for recruitment and performance management and helps to record documents in one place
Pros and Cons
  • "The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use it fully, we might not utilize all its available features yet."
  • "We encountered challenges with the tool's integration with third-party applications and deployments."

What is our primary use case?

I use SAP SuccessFactors for recruitment and performance management. 

What is most valuable?

The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use it fully, we might not utilize all its available features yet.

One of the features of SAP SuccessFactors that we find most beneficial for managing our workforce is its document recording capability. It's essential because applicants can store all their documents in one place when applying for jobs. This facilitates easy monitoring of application statuses and tracking their progress. It is easy to search and find what you are looking for. 

What needs improvement?

We encountered challenges with the tool's integration with third-party applications and deployments. 

For how long have I used the solution?

I have been working with the product since 2018. 

Buyer's Guide
SAP SuccessFactors
March 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

SAP SuccessFactors is stable. 

How are customer service and support?

We don't get SAP support for the product. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment took a couple of weeks to complete. 

What about the implementation team?

The solution's maintenance is handled by our partner. 

What's my experience with pricing, setup cost, and licensing?

We don't utilize even half of the licenses because not everyone uses them. With SAP SuccessFactors, though, we're now conducting all our performance evaluations within the system, so I suppose we're making better use of those licenses. As for SAP for employee services and internal benefits processing, we do have licenses for those but don't utilize them.

What other advice do I have?

From my perspective, SAP SuccessFactors has a lot of potential. Honestly, if fully utilized, it could be quite impactful. So, if we were to use it fully, I would rate it a seven or eight out of ten. I would enjoy using SAP SuccessFactors, especially considering our plans to transition everything from onboarding to offboarding onto the platform. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2101347 - PeerSpot reviewer
Enterprise Architect at a energy/utilities company with 10,001+ employees
Real User
Good learning management and application tracking with good customizations
Pros and Cons
  • "It's a uniform user interface."
  • "The solution is quite expensive."

What is our primary use case?

We primarily use the solution for talent management. We also use it for onboarding and for learning and development. 

How has it helped my organization?

We've seen great success with the learning management aspect of the solution. 

What is most valuable?

The learning management has been great.

We've found the application tracking useful.

Thanks to this solution, we don't have to have individual solutions from many vendors. It's a uniform user interface. We don't have to train them across individual applications. We just have to train them on SAP. 

The business processes are very strong and extremely customizable. The adoption of business process management ensures we don't need a vendor to help us with customization. 

What needs improvement?

We'd like to have an opportunity marketplace. They have something. However, it is too basic. They need to evolve it. We're not sure, based on the roadmap, if it will improve fast enough. 

We'd like more AI and machine learning to be added faster. 

The solution is quite expensive. 

For how long have I used the solution?

We've been using the solution for five or six years at this point. 

What do I think about the stability of the solution?

The performance is good. It is mostly stable. However, due to the fact that it is a cloud, we might have connectivity issues that could affect the stability. Sometimes it takes time. That said, overall, it is good. 

What do I think about the scalability of the solution?

The solution is highly scalable. For a large corporation like us, we are able to extend it easily. 

Which solution did I use previously and why did I switch?

I'm not sure what was used beforehand. Likely it might have been a different SAP solution. 

How was the initial setup?

The initial setup is not the easiest. I'd rate the ease of implementation a six or seven out of ten. It depends on the deployment. It might be easier if it is an SME that is deploying it. The more complex a company gets the more complex the setup. 

What about the implementation team?

We had an internal team, an external team, ad a SuccessFactors team working on the setup. SAP does have a good team that can help. 

What's my experience with pricing, setup cost, and licensing?

While I cannot speak to the exact cost, my understanding is that the solution is expensive. The contract is very transparent. 

What other advice do I have?

We're customers and end-user. 

We are using the latest version of the solution. 

I'd recommend the solution. If a company's landscape is SAP-based, this is a great solution. If the landscape isn't heavily SAP, there are other solutions that may be more suitable. 

I would rate the solution eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP SuccessFactors
March 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
AVP - HR IT at a consumer goods company with 10,001+ employees
Real User
Offers flexibility and easy configuration; can handle different types of performance management
Pros and Cons
  • "This solution offers good flexibility and configurability. It can handle different types of performance management."
  • "User experience for this solution needs to be improved."

What is our primary use case?

We use SAP SuccessFactors for our performance management, goal setting, performance evaluation, and employee confirmation, e.g. employee letters. We also use it as an employee self-service tool for personal data updates, life cycle events, and learning management.

What is most valuable?

It's the performance management feature that I find most valuable in this product. As for the product itself, I like its flexibility and configurability. It can handle different types of performance management from one organization to another, and this is one of its best features.

What needs improvement?

What needs to be improved in this product is the user experience. In general, for SAP products including SuccessFactors, the user experience is not so great, particularly the whole user interface. A lot of new age products beat them on that.

While SAP products are great from functionality and feature standpoints, the whole user experience element is always lacking. That's one area SAP should focus on.

There are other areas where we have not liked SuccessFactors. For example, as a recruitment solution, it's not great for onboarding and exit. Two years ago, we decided to use a different product for recruitment, onboarding, and exit. We're no longer using SAP SuccessFactors for those activities.

For how long have I used the solution?

I've been using this solution for 10 years.

What do I think about the stability of the solution?

This solution is extremely stable.

What do I think about the scalability of the solution?

I found this solution absolutely scalable.

How are customer service and support?

SAP has implementation partners, so the technical support is given by the implementation partner. We have not contacted SAP for support, but as far as SuccessFactors is concerned, any product level support and response is very good. It's very well-structured and well-governed. They have a knowledge-rich library that you could always go to. There's also some forums where you can go and ask questions and get answers to your problems. The ecosystem itself is quite strong, including their responses as far as support is concerned.

Which solution did I use previously and why did I switch?

The decision on which solution to use happened between 2010 to 2011. When we made the decision, it was not with SAP. SuccessFactors was a different organization.

During that time, the reason for moving to SuccessFactors was because we were looking for a SaaS-based product in performance management and there was nothing better than SAP SuccessFactors then.

If I look at the last three, four, or five years, and why we have stayed with SuccessFactors and continued with it, it was because of global scalability. We are a global organization. When you are an India-based company and headquartered in India, the only options you have are Oracle and SuccessFactors.

Performance and talent are the main focus areas for us and even today, SuccessFactors is much better in performance management and talent modules than Oracle, so we've stayed on. The other reason for staying with this solution is change management. Why change unless something is significantly better?

How was the initial setup?

I wasn't there during the setup, but I don't think the setup was complex because there were a few things we've implemented and implementation of those weren't complex.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license for this solution. Any additional costs we pay to the implementation partner, to the support partner, but not to SAP.

What other advice do I have?

This solution is a SaaS. It is deployed on the cloud.

I might have gone to your site out of curiosity, but we already have SAP SuccessFactors. We are using SAP SuccessFactors.

We have 7,500 users for this solution in our organization. We don't need much staff for its maintenance. We are using SAP SuccessFactors extensively. As for plans for increasing its usage, we definitely want to if the business and our headcount grows: We will use it for more users. As of now, no plans of increasing usage of this solution.

My advice to anybody implementing this product is to first have a SaaS mindset. It's a SaaS product, so you can't have an on-premise mindset of "I'll give whatever requirements and the product should do it." Having a SaaS mindset is my first advice.

My second advice is to keep in mind that these products give recommended practices based on which the product is built. If you could tweak your processes to embrace the recommended practices by SuccessFactors, then your chances of becoming successful, or embracing the product is going to be much higher.

My third advice is to stay with SAP SuccessFactors and use all the modules together. For example, there are modules for recruitment or onboarding where you may have certain functionalities missing, but if you could keep as many HR processes on the same product integrated, then the employee experience is going to be much better, compared to trying to use SuccessFactors for a particular purpose, then another product for performance, another product for learning, etc. It's better if you could be on an integrated solution, so your user experience and your adoption at the end of the day will be much better.

I would give this product an eight out of ten rating.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2036019 - PeerSpot reviewer
IT at a manufacturing company with 10,001+ employees
Real User
Good scalability but quite expensive solution
Pros and Cons
  • "It is a scalable solution."
  • "There is room for improvement in licensing model."

What is our primary use case?

The primary use case is for the company's human resources.

What needs improvement?

There is room for improvement in licensing model. It is very expensive.

For how long have I used the solution?


What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It is a scalable solution. Approximately 1,000 users are currently using SAP SuccessFactors.

How was the initial setup?

The initial setup is complicated. 

What about the implementation team?

The IT department mainly handles the deployment and implementation.

What's my experience with pricing, setup cost, and licensing?

It is expensive. I would rate it a two out of ten. 

What other advice do I have?

Overall, I would rate the solution a five out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Juzar Badami - PeerSpot reviewer
Head of SAP Center of Excellence at a consumer goods company with 10,001+ employees
Real User
Good user experience, reliable, and scalable
Pros and Cons
  • "The UX in SAP SuccessFactors is good."
  • "SAP SuccessFactors could improve the integration. It is not simple to integrate and it needs to be made easier."

What is our primary use case?

SAP SuccessFactors forms a key tool to our Employee Engagement pillar extensively leveraged by our HR function across the Group. Key processes around Employee Self Services, Learning and Development, Performance Goals and appraisals, Career Development, Succession Planning is run on SAP SF

What is most valuable?

UX, Intuitiveness of the System, Integration with SAP S/4HANA

What needs improvement?

SAP is heavily invested in bringing new features and functionalities in SAP SuccessFactors with every release. Integration with the core financial and HCM / Payroll systems is very critical. This is the area where SAP can leverage its own product portfolio like S/4HANA and provide a much seamless integration

For how long have I used the solution?

I have been using SAP SuccessFactors for approximately four years.

What do I think about the stability of the solution?

I would recommend this solution to others.

I have found SAP SuccessFactors to be stable.

What do I think about the scalability of the solution?

SAP SuccessFactors is a scalable solution.

We have 5,500+ employees using this solution in my organization.

How was the initial setup?

We have had large-scale implementations of SAP SuccessFactors. The implementation is neither easy nor very difficult. If it's done right it can be easy and seamless but there's quite a lot of effort that is required. You need experts to do it.

The implementation lifecycle can be further reduced.

What about the implementation team?

You require experts to be able to implement this solution.

An average 4-8 certified Consultants support with the Business as Usual activities

What's my experience with pricing, setup cost, and licensing?

SAP SuccessFactors requires an annual subscription.

What other advice do I have?

I rate SAP SuccessFactors an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Emad Massoud - PeerSpot reviewer
SuccessFactors HCM Lead Consultant at Intercom Enterprises
Consultant
Top 10
Document generation feature is valuable but needs improvement in LMS and performance management
Pros and Cons
  • "The tool's most valuable feature is document generation."
  • "SAP SuccessFactors needs to improve the LMS and performance management."

What is most valuable?

The tool's most valuable feature is document generation. 

What needs improvement?

SAP SuccessFactors needs to improve the LMS and performance management. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I rate SAP SuccessFactors' stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a ten out of ten. My company has 250 users. 

How are customer service and support?

Customer support does not provide answers to my questions at times. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I decided to use SAP SuccessFactors due to its UI, usability and smart features. 

How was the initial setup?

I rate the product's installation a ten out of ten. It took six months to complete. We did the deployment according to the SAP activation process. We relied on 10 people to handle the deployment. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a seven to eight out of ten. 

What other advice do I have?

You'll need to conduct a deep assessment before you implement it. I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Wael Elsagh - PeerSpot reviewer
Solutions Architect at EJADA
Real User
Plenty of modules, great support, and high availability
Pros and Cons
  • "The most valuable features of SAP SuccessFactors are onboarding, recruiting, marketing, and performance."
  • "SAP SuccessFactors could improve learning management. The module is desperate and should be included in the primary solution. Additionally, it is missing some business use cases."

What is our primary use case?

SAP SuccessFactors is a human resources solution for businesses, such as workforce planning and analytics.

How has it helped my organization?

It can help companies with improving business operations.

What is most valuable?

The most valuable features of SAP SuccessFactors are onboarding, recruiting, marketing, and performance.

What needs improvement?

SAP SuccessFactors could improve learning management. The module is desperate and should be included in the primary solution. Additionally, it is missing some business use cases.

For how long have I used the solution?

I have been using SAP SuccessFactors for approximately six years.

What do I think about the stability of the solution?

The stability of SAP SuccessFactors is great. I have not had any problems with the system.

What do I think about the scalability of the solution?

The scalability of SAP SuccessFactors is good. We can add extensions to the customer's needs that are not available in the core features. Scalability is possible but some modules have limitations. For example, in Recruiting, I can have a lot of features using business tools, such as building the business role, and NDS meter data framework. However, in Performance, I have a lot of limitations.

I have over 12 customers that are using this solution. We have more customers coming in the near future.

How are customer service and support?

The support from SAP SuccessFactors is good. They were able to solve customer problems regarding integration between modules or some deployments that had issues.

How was the initial setup?

There are a lot of modules and integrations that need to take place while implementing the solution. It is complex to implement. For example, it can be difficult to enable specific groups of users to access certain modules or features.

Once we have the payment from the customer we can deploy the solution in six to eight weeks. This includes all the necessary modules and configurations suitable to the customer's needs.

What other advice do I have?

I would recommend this solution to others.

I rate SAP SuccessFactors an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Mouly Korthiwada - PeerSpot reviewer
Enterprise Architect at Tata Consultancy Services
Real User
Great talent management and HR analytics
Pros and Cons
  • "SuccessFactors' best features are talent management and HR Analytics."
  • "SuccessFactors' experience management is not so user-friendly."

What is our primary use case?

SuccessFactors is primarily used for employment engagement (e.g. payroll and claims) and to manage HR-related information.

What is most valuable?

SuccessFactors' best features are talent management and HR Analytics.

What needs improvement?

SuccessFactors' experience management is not so user-friendly - the launch through the initial dashboard is okay, but when you do a deep dive into certain applications or specific scenarios, the navigation needs to be improved. In the next release, SuccessFactors should include better integrations and reusable plugins. 

What do I think about the stability of the solution?

SuccessFactors is stable.

How are customer service and support?

SuccessFactors' technical support is responsive.

How would you rate customer service and support?

Neutral

How was the initial setup?

From a technical perspective, the initial setup is straightforward because SAP is engaged in the implementation. But from the customer's point of view, it's a little challenging because it's a new platform, so it requires some training before it can be used. That means that while the roadmap of implementation is six to eight months, there is an additional four to five months of user training.

What other advice do I have?

I'd advise anybody thinking of implementing SuccessFactors to know their target audience and the kind of features they're trying to provide. I would rate SuccessFactors eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.