SAP SuccessFactors Reviews

We are using this solution for HR core processes, HR administration, time management, and performance management.

This is deployed on cloud. We are working directly with SAP, so SAP is the cloud provider.

We just started using the system, and we are still observing and learning about this application.

As of now, there are certain things that need to be added, but they are also upgrading and adding new features all the time. It's an excellent application, but there is room for improvement, especially regarding payroll information. The screens regarding payroll information for the employees could be improved because they don't look good at the moment.

SAP should also look into easily integrating with other applications or other tools. Technology has changed now, and it should be easier for any application to integrate with other apps. There needs to be more flexibility.

I have been using this solution for less than a year. We are using the latest version.

The solution is very much stable.

The solution is scalable. We have about 1,300 people using the solution.

The partners took care of the setup, so we haven't done many configurations on it. Only the partners are exclusively involved in the configuration and the development work.

We used an implementation partner for setup.

I would rate this solution 9 out of 10.

I would advise that if you are planning to implement Success Factors, you really have to get your business together so that you get the requirements right. Most struggle with getting the requirement correct before starting the implementation and development. I would also advise that you get your technical teams involved because if you implement a solution that isn't compatible with your hardware, infrastructure is going to be a big problem.

Some of these things are not always straightforward to understand. There are hidden factors that you need to look into. If you have any plans for integration, you really have to get SAP involved on what you want to integrate otherwise you'll have problems later after the implementation. Unfortunately, you only find out some of these things after the implementation, if you haven't done it enough.

The tool's most valuable feature is document generation. 

SAP SuccessFactors needs to improve the LMS and performance management. 

I have been using the product for ten years. 

I rate SAP SuccessFactors' stability an eight out of ten. 

I rate the tool's scalability a ten out of ten. My company has 250 users. 

Customer support does not provide answers to my questions at times. 

Neutral

I decided to use SAP SuccessFactors due to its UI, usability and smart features. 

I rate the product's installation a ten out of ten. It took six months to complete. We did the deployment according to the SAP activation process. We relied on 10 people to handle the deployment. 

I rate the tool's pricing a seven to eight out of ten. 

You'll need to conduct a deep assessment before you implement it. I rate the solution an eight out of ten. 

The primary use case is for the company's human resources.

There is room for improvement in licensing model. It is very expensive.

It is a stable solution. 

It is a scalable solution. Approximately 1,000 users are currently using SAP SuccessFactors.

The initial setup is complicated. 

The IT department mainly handles the deployment and implementation.

It is expensive. I would rate it a two out of ten. 

Overall, I would rate the solution a five out of ten. 

We use SuccessFactors for HR and administrative services, including payroll, hiring, promotions, resignations, etc.  It covers all the everyday functions of the employee life cycle.

SuccessFactors feels rigid. It should be more streamlined. Also, the interface design is outdated and needs an upgrade. 

I have used SuccessFactors for four or five years.

I rate SuccessFactors eight out of 10 for stability. 

I rate SuccessFactors six out of 10 for scalability. It covers about 2,000 to 3,000 employees at our company. 

I rate SAP SuccessFactors six out of 10.

Compared to other on-premise solutions, the first advantage of SAP SuccessFactors is that it is a SaaS-based solution. It means that everything is managed on the cloud. HR applications contain confidential and sensitive information, and SAP SuccessFactors has better security measures than other solutions available.

I have only used the Employee Center component of SAP SuccessFactors, and it has worked fine for me.

There is an area of improvement in integrating SuccessFactors with different platforms. There are other HR solutions, such as Mercer and Oracle, that companies are using, so integrating SuccessFactors with these products would be good. Oracle and other HR solutions are present in the market, so we can offer the customers the option to continue using their old HR system but integrated with SAP SuccessFactors.

I have been working with SAP SuccessFactors for almost three months.

The new version is quite stable. I would rate it an eight out of ten.

It is quite scalable. We can also do customization. It's flexible. We had around seven to eight customers on SuccessFactors with different modules.

The initial setup is straightforward. For deployment, if we are going for just one module, it takes around three to four months.

The deployment procedures are being handled efficiently by our technical team. Two to three people should be enough for the deployment and maintenance. One should be the administrator, and the rest should be specific to the module consultant.

Our clients used a yearly subscription model. I have not seen customers complaining about the price of SuccessFactors because of the benefits they are getting. It's more about the value than the cost, and the cost of SAP SuccessFactors is reasonable.

I advise the customers to proceed with SAP SuccessFactors if they're using traditional solutions.

Overall, I would rate the solution an eight out of ten.

We are using SAP SuccessFactors for our mandatory training.

SAP SuccessFactors is working on making beneficial changes but they are not fast enough. They can improve by making the improvements or updates quicker. Additionally, the user interface could improve, it is not something you want to return to when compared to a solution similar to Instagram.

I have been using SAP SuccessFactors for approximately three years.

SAP SuccessFactors is a very reliable and stable solution.

The scalability of SAP SuccessFactors is good. They are many modules that we could use. For example, they have the Employee Center module where we can expand our employee information, such as which skills we have and career aspirations.

We have approximately 20,000 employees using this solution in my organization.

We plan to continue to use the solution in the future. We do not have plans in our roadmap to change solutions.

I have not contacted the support from SAP SuccessFactors.

I have previously used Saga People, which is a learning platform. It's not the same as SAP SuccessFactors, it does not bring the same capabilities.

The implementation of SAP SuccessFactors is highly complex.

We are a pharma company and in this domain, it's very important to have mandatory training. All the inside notes and email that has been sent to the employees are very heavy and it's not easy to modify them because it's part of the suite. It is very complex to use. It's not easy to change things and if you would like to change things, we need to wait six months. We can wait for a long time, and if there are not any other customers that need the changes we will not receive priority.

We used a third-party integrator in Israel named AKT for the deployment.

This is a very heavy solution suitable for large companies, but not agile enough for my design needs to bring learning for employees.

I rate SAP SuccessFactors a six out of ten.

Our organization uses SuccessFactors for employee management. We can look at the organization's structure to find vacancies that need to be filled and training records for courses that must be completed. The company's reporting structure is also fully available on SuccessFactors. All the reporters under me and their user credentials are available as a workflow in SuccessFactors. We have more than 1,800 employees in our region, so everybody uses SuccessFactors to view the organizational structure and complete mandatory training courses. 

The feature I like the most is the notification bar where we can see upcoming courses that the organization requires from time to time. It's easy to track any pending courses. I also like the search feature in SuccessFactors. We can search for newly available courses that are updated in the system for completion.

I find that the website sometimes has problems loading, but I'm unsure if it's an issue with SuccessFactors. After the login, there are some connection issues. We get some errors telling us that it cannot connect to the host.

I have been using SAP SuccessFactors for a year.

SuccessFactors is a stable product. When a new employee under me joins, I get an email notification from SuccessFactors. The push notifications, etc., work seamlessly. I don't have any complaints about stability. I never experienced any delays with any push notifications or important organizational structures.

I rate SAP support eight out of 10. I had to raise a ticket once because I was unable to complete a course on time. The "complete" button was invisible. The SAP SuccessFactors team had implemented a change. 

The company switched to SuccessFactors worldwide, so all the local branches adopted it.

From a user's perspective, setting up the account was easy. We received the credentials when I joined the organization. We only had to fill in the credentials and get started.

I rate SAP SuccessFactors nine out of 10.  I would recommend it. SuccessFactors does its job. We have a few important things that we need to do. One critical thing is completing the mandatory course. These courses cover essential IT changes and job skills. These courses need to be completed in a timely manner.

From a user perspective, everything is straightforward. After login, we can easily navigate to any of the pages we need. The organization structure, salary details, and training records are all available as drop-downs on the home page.

SAP SuccessFactors is used for people management, it is an HR solution.

The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors.

SAP SuccessFactors' pricing structure could be improved.

I have been using SAP SuccessFactors for two and a half years.

SAP SuccessFactors is highly stable.

The scalability of SAP SuccessFactors is good.

We have approximately 6,000 users using this solution in my organization. We plan to increase our usage as we are a growing business.

Whenever we have an issue with SAP SuccessFactors they respond. SAP SuccessFactors has a well-structured support platform.

We have not previously used other solutions similar to SAP SuccessFactors.

The initial implementation is SAP SuccessFactors straightforward. The full process of deployment took us six months.

We used an integrator firm to do the implementation of SAP SuccessFactors.

We have two to three people managing SAP SuccessFactors.

We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help.

We evaluated other solutions before choosing SAP SuccessFactors.

I rate SAP SuccessFactors an eight out of ten.