SAP SuccessFactors Reviews

We are using it for a lot of things: HR, performance management, and learning management. There are a lot of features embedded in SuccessFactors.

The solution was implemented on the old platform, and we cut it over to S/4HANA.

Under SuccessFactors, you have the HANA performance management, Headcount. You have Headcount by gender, employee Headcount by location, and employee Headcount by company code. There are personal profiles of the individual staff. They have their leave management, development plan, and learning activities. They can review their performance.

There are a lot of features in SuccessFactors that HR can actually explore. We recently implemented a learning platform that employs the individual staff to actually manage their own learning. They can subscribe to courses and then, when they renew to get approval from there, that's where they can seek and get approval through the course. They can do it at their own pace. SuccessFactors allows you to manage your team, have calibration for promotion, and you can generate reports and see how you're doing.

There is a pack called Fiori. It's user-friendly because the way it is laid out, you can easily see what you want to do. Once you use it frequently and interact with it, you get the feel of it.

The price could be lower.

I have been using this solution for almost five years.

So far, the stability has been good.

The product is scalable. We can add more things, and it doesn't interfere with the solution. We do a test run and quality assurance before the production environment.

We have in-house support. Calling technical support sometimes takes a while, but we have some people who have the experience. We already have them employed, so when we need anything, we go to them. If it is beyond them, then we escalate to SAP.

The setup is a matter of planning. If you get your planning right, the deployment of SAP or any part of the module will look very easy. With the proper planning, you will have the right skills and the right SAP partner that can partner with you in the rollout, and you'll be able to deliver with little or no hitch.

For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved.

I would rate this solution 8 out of 10. 

The product is stable, scalable, and addresses a lot of issues. You can add more modules onto various factors as you go along. But it is a pricey solution.

I would recommend this solution for large enterprises because of the cost. I would like to see them come up with products for small enterprises.

We primarily use the solution for the performance management system. Under the performance management system we monitor the target, the objective of the employee, and have the assessment on the employee as well as the final result in order to track employee performance.

The performance management system of SuccessFactors is very valuable. We can set the goals and then the business process flow.

We can have goals reviewed and approved and then we can submit them to the system. We can review things and get self-assessments. Managers can add comments.

We can track and measure our goals from mid-year reviews to progress. We can calculate excess money in relation to goals and can self-calibrate. Overall, it's excellent performance management. 

The deployment process is easy.

The business processes on offer are excellent.

The solution needs to offer more languages. Many in Indonesia, for example, are not so good at English. In this product, English is the default language. We need to translate it to our main languages, which is difficult. 

The pricing of SAP is quite high.

It would be good to have tutorials for employees. If we had something to distribute to them to help with a general understanding of the solution, it would be quite helpful.

I've been using the solution for around two years or so.

The stability of the solution is very good. I don't have any downtime and the solution offers very good availability. It doesn't crash or freeze. It's very reliable. 

The scalability of the solution is quite good. It can provide services to many companies and many business units.

In Indonesia, we have 250 employees that are on SuccessFactors. Globally we have about 4,000 users, however, I can't speak to how or if it is used elsewhere.

Currently, the solution is only for the supervisor, manager, and the head of business. However, we are considering expanding to more staff in the future.  

In Indonesia, we mostly deal with Hong Kong. There's a team member in Hong Kong that works closely with our SAP consultant. I'm not sure of how responsive the consultant is as I don't deal with them directly. However, our project manager is quite good and understands this product well. When there are issues, he usually can handle them.

While I only have experience with this solution, in the last company I worked for, we also use OrangeHRM.

The initial setup is easy, however, we need to explain to the employee about the process of the performance system due to the fact that, for the most part, they don't know how much is processed in their performance management system. We'll give direction and then it's easy for them to handle. We'll also follow up to make sure they understand and everything makes sense. 

It's my understanding that the licensing is paid on a yearly basis, however, I cannot speak to the cost. The project manager handles that aspect of the product.

It's my understanding that SAP as a solution is quite expensive.

I did evaluate other options. Typically, I look at local offerings. However, due to the fact that our company is multi-national, I've only really looked at SuccessFactors for this particular work. We don't really have the capacity to decide locally. 

We are using the latest version of the solution. 

I would recommend the solution to other users.

The main pain point, however, is the price. It may be why not all employees in Indonesia end up using it. However, the business processes are very good.

I'd rate the solution at a nine out of ten. We're mostly quite satisfied with the solution and its capabilities. 

It is a personnel administration tool. As a normal associate, I use it for performance dialogues and training management. I also use it for reporting on the LMS module. We are using the SaaS version of this solution.

It has a global database, and it is globally accessible. By using this solution, we have moved away from paper, which is a big step for us.

Its overall integration and user experience can be improved. SuccessFactors is a system that is built out of three different systems. The elements part was bought from Plateau, and the original performance dialogue was built by SuccessFactors itself. After that, SAP bought it, and it hasn't improved in the last few years. 

SuccessFactors is a perfect tool if you use it the way it is meant to be, but if you start building custom sessions and try to use it differently, then it is a total mess. It is not agile. It is like an old Mastodon truck or whatever. 

We don't have the Employee Central and Competence Management modules. Our company made the choice to not implement the Employee Central module. We also didn't implement the Competence Management module. We use the learning module to do some competence management, but I am not that fond of it. It would have been best to have the whole suite. SAP should never sell this without selling the whole suite because it just doesn't work. 

The biggest gain for me would be having the possibility of doing strategic personnel planning and managing internal mobility. If it could be used for social purposes, such as creating communities and connecting with media channels, that would be perfect. It should also have the possibilities for local admin and agile product development.

I have been using this solution for four years.

It is stable enough. It has around 98% stability. There are accessibility issues, but they could be because of any reason, such as our network.

If you count associates, we are a 450,000 associate company. About one-third of them are not active users. We have roughly 300,000 users in all kinds of roles, such as managers, FMs, and associates.

Our company doesn't want to spend any more money on SuccessFactors. We are not really extending the solution. It would be wise if we could use it better. We don't do any strategic personnel planning.

I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is not necessarily done in our country, and there is a really bureaucratic ticketing system behind it. We have national application specialists in every country. They are the guys who think about the right and proper text for the support tickets and how can a group in India or Stuttgart solve the problem. 

From another perspective, because I am also in a group of global specialists, I know that SuccessFactors or SAP does not necessarily react quickly to the issues of their customers, which is logical because they need to scale as well.

We did use some local systems, but they are not comparable to this product. The biggest pro of SuccessFactors has to be the global database, and it is globally accessible with the integration with the management. I would always prefer a global solution instead of a local solution, but a local solution is like a Pappa and Mamma store on the corner. It is always more flexible, and it is logical.

We didn't have a good data set, so the personal master data was a mess. It was a lot of work, especially on the data side. After one or two years, we kind of fixed it. 

It took about nine months to roll it out. We rolled it out in parts because we are a company that is active in 38 countries, with 450,000 associates. On our site, we had around 5,000 associates at that time. Currently, we have 4,000 associates because we are shrinking. 

In terms of the implementation strategy, we are tech equipped company. It was designed without any negotiation or input from the end-user. It was a technology push if you want to see it like that.

We have our own SAP Competence center for its implementation. Its maintenance is handled by SAP. 

Our release notes are every three months, but from a central department, we only implement them once a year. So, everything is collected somewhere in June or July. There is a big update instead of different small updates. The global application specialists are responsible for updates.

I won't recommend this solution. I would say, "Don't do it." Cornerstone or Workday is way better.

I would rate SAP SuccessFactors a five out of ten. 

We use SuccessFactors for HR and administrative services, including payroll, hiring, promotions, resignations, etc.  It covers all the everyday functions of the employee life cycle.

SuccessFactors feels rigid. It should be more streamlined. Also, the interface design is outdated and needs an upgrade. 

I have used SuccessFactors for four or five years.

I rate SuccessFactors eight out of 10 for stability. 

I rate SuccessFactors six out of 10 for scalability. It covers about 2,000 to 3,000 employees at our company. 

I rate SAP SuccessFactors six out of 10.

Compared to other on-premise solutions, the first advantage of SAP SuccessFactors is that it is a SaaS-based solution. It means that everything is managed on the cloud. HR applications contain confidential and sensitive information, and SAP SuccessFactors has better security measures than other solutions available.

I have only used the Employee Center component of SAP SuccessFactors, and it has worked fine for me.

There is an area of improvement in integrating SuccessFactors with different platforms. There are other HR solutions, such as Mercer and Oracle, that companies are using, so integrating SuccessFactors with these products would be good. Oracle and other HR solutions are present in the market, so we can offer the customers the option to continue using their old HR system but integrated with SAP SuccessFactors.

I have been working with SAP SuccessFactors for almost three months.

The new version is quite stable. I would rate it an eight out of ten.

It is quite scalable. We can also do customization. It's flexible. We had around seven to eight customers on SuccessFactors with different modules.

The initial setup is straightforward. For deployment, if we are going for just one module, it takes around three to four months.

The deployment procedures are being handled efficiently by our technical team. Two to three people should be enough for the deployment and maintenance. One should be the administrator, and the rest should be specific to the module consultant.

Our clients used a yearly subscription model. I have not seen customers complaining about the price of SuccessFactors because of the benefits they are getting. It's more about the value than the cost, and the cost of SAP SuccessFactors is reasonable.

I advise the customers to proceed with SAP SuccessFactors if they're using traditional solutions.

Overall, I would rate the solution an eight out of ten.

We primarily use the solution for talent management. We also use it for onboarding and for learning and development. 

We've seen great success with the learning management aspect of the solution. 

The learning management has been great.

We've found the application tracking useful.

Thanks to this solution, we don't have to have individual solutions from many vendors. It's a uniform user interface. We don't have to train them across individual applications. We just have to train them on SAP. 

The business processes are very strong and extremely customizable. The adoption of business process management ensures we don't need a vendor to help us with customization. 

We'd like to have an opportunity marketplace. They have something. However, it is too basic. They need to evolve it. We're not sure, based on the roadmap, if it will improve fast enough. 

We'd like more AI and machine learning to be added faster. 

The solution is quite expensive. 

We've been using the solution for five or six years at this point. 

The performance is good. It is mostly stable. However, due to the fact that it is a cloud, we might have connectivity issues that could affect the stability. Sometimes it takes time. That said, overall, it is good. 

The solution is highly scalable. For a large corporation like us, we are able to extend it easily. 

I'm not sure what was used beforehand. Likely it might have been a different SAP solution. 

The initial setup is not the easiest. I'd rate the ease of implementation a six or seven out of ten. It depends on the deployment. It might be easier if it is an SME that is deploying it. The more complex a company gets the more complex the setup. 

We had an internal team, an external team, ad a SuccessFactors team working on the setup. SAP does have a good team that can help. 

While I cannot speak to the exact cost, my understanding is that the solution is expensive. The contract is very transparent. 

We're customers and end-user. 

We are using the latest version of the solution. 

I'd recommend the solution. If a company's landscape is SAP-based, this is a great solution. If the landscape isn't heavily SAP, there are other solutions that may be more suitable. 

I would rate the solution eight out of ten. 

We use SAP SuccessFactors for our performance management, goal setting, performance evaluation, and employee confirmation, e.g. employee letters. We also use it as an employee self-service tool for personal data updates, life cycle events, and learning management.

It's the performance management feature that I find most valuable in this product. As for the product itself, I like its flexibility and configurability. It can handle different types of performance management from one organization to another, and this is one of its best features.

What needs to be improved in this product is the user experience. In general, for SAP products including SuccessFactors, the user experience is not so great, particularly the whole user interface. A lot of new age products beat them on that.

While SAP products are great from functionality and feature standpoints, the whole user experience element is always lacking. That's one area SAP should focus on.

There are other areas where we have not liked SuccessFactors. For example, as a recruitment solution, it's not great for onboarding and exit. Two years ago, we decided to use a different product for recruitment, onboarding, and exit. We're no longer using SAP SuccessFactors for those activities.

I've been using this solution for 10 years.

This solution is extremely stable.

I found this solution absolutely scalable.

SAP has implementation partners, so the technical support is given by the implementation partner. We have not contacted SAP for support, but as far as SuccessFactors is concerned, any product level support and response is very good. It's very well-structured and well-governed. They have a knowledge-rich library that you could always go to. There's also some forums where you can go and ask questions and get answers to your problems. The ecosystem itself is quite strong, including their responses as far as support is concerned.

The decision on which solution to use happened between 2010 to 2011. When we made the decision, it was not with SAP. SuccessFactors was a different organization.

During that time, the reason for moving to SuccessFactors was because we were looking for a SaaS-based product in performance management and there was nothing better than SAP SuccessFactors then.

If I look at the last three, four, or five years, and why we have stayed with SuccessFactors and continued with it, it was because of global scalability. We are a global organization. When you are an India-based company and headquartered in India, the only options you have are Oracle and SuccessFactors.

Performance and talent are the main focus areas for us and even today, SuccessFactors is much better in performance management and talent modules than Oracle, so we've stayed on. The other reason for staying with this solution is change management. Why change unless something is significantly better?

I wasn't there during the setup, but I don't think the setup was complex because there were a few things we've implemented and implementation of those weren't complex.

We have a yearly license for this solution. Any additional costs we pay to the implementation partner, to the support partner, but not to SAP.

This solution is a SaaS. It is deployed on the cloud.

I might have gone to your site out of curiosity, but we already have SAP SuccessFactors. We are using SAP SuccessFactors.

We have 7,500 users for this solution in our organization. We don't need much staff for its maintenance. We are using SAP SuccessFactors extensively. As for plans for increasing its usage, we definitely want to if the business and our headcount grows: We will use it for more users. As of now, no plans of increasing usage of this solution.

My advice to anybody implementing this product is to first have a SaaS mindset. It's a SaaS product, so you can't have an on-premise mindset of "I'll give whatever requirements and the product should do it." Having a SaaS mindset is my first advice.

My second advice is to keep in mind that these products give recommended practices based on which the product is built. If you could tweak your processes to embrace the recommended practices by SuccessFactors, then your chances of becoming successful, or embracing the product is going to be much higher.

My third advice is to stay with SAP SuccessFactors and use all the modules together. For example, there are modules for recruitment or onboarding where you may have certain functionalities missing, but if you could keep as many HR processes on the same product integrated, then the employee experience is going to be much better, compared to trying to use SuccessFactors for a particular purpose, then another product for performance, another product for learning, etc. It's better if you could be on an integrated solution, so your user experience and your adoption at the end of the day will be much better.

I would give this product an eight out of ten rating.

The primary use case is for the company's human resources.

There is room for improvement in licensing model. It is very expensive.

It is a stable solution. 

It is a scalable solution. Approximately 1,000 users are currently using SAP SuccessFactors.

The initial setup is complicated. 

The IT department mainly handles the deployment and implementation.

It is expensive. I would rate it a two out of ten. 

Overall, I would rate the solution a five out of ten.