Bitrix24 Reviews

Name: Bitrix24
Brand: Bitrix24
Rating: 4 (19 reviews)

3.7 out of 5

19 reviews
89% willing to recommend

What is Bitrix24?

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

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Bitrix24 is the #7 ranked solution in top Enterprise Social Software, #15 ranked solution in top Project Management Software, and #16 ranked solution in top CRM solutions. PeerSpot users give Bitrix24 an average rating of 7.4 out of 10. Bitrix24 is most commonly compared to Jira: Bitrix24 vs Jira. Bitrix24 is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Helped 814,649 peers since 2012

Featured reviews

Abasiakama Bassey

Founder at Elxae Hub

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Gabrielle Ugan

Commercial Director at a tech services company with 51-200 employees

Our financial department does not use Bitrix24 because it's not good for the sort of work they do. Once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale. Bitrix24 is a little bit complex in my opinion. It is not so easy to use. The solution could also benefit from more internal cohesion within the projects that we create. For example, within Bitrix24, you can create multiple activities for a project. However, individual users can create activities related to the project separate from the project. This has a negative effect on workflow. We are actually looking into a simpler tool that is geared more towards financial departments. It's a simpler CRM, but that could actually be more beneficial for us. Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us. I would like to see a Bitrix24 for inventory. A module that we could use to replace ManageEngine would be nice and as ManageEngine is very expensive.

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Miguel Molano

Sales Manager at a comms service provider with 51-200 employees

We use Bitrix24 to store contacts, leads, and opportunities. We use it from the early stages until a deal is won or lost. It includes many automations, especially email automations It allows us to do our job well, providing clear and organized data. The ability to make quotes directly from the…

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Bitrix24 mindshare

Product category:

As of November 2024, the mindshare of Bitrix24 in the CRM category stands at 2.1%, down from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Last updated Oct 29, 2024

Valuable Features

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."
"Bitrix24 is a user-friendly solution that is easy to use."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

Room for Improvement

"We need full ERP integration to take all our processes in one platform."
"The solution’s performance could be made faster."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

Pricing

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"The solution's pricing is quite average and not expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Bitrix24 Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

12%

Retailer

Financial Services Firm

Government

Educational Organization

Insurance Company

Media Company

Construction Company

Manufacturing Company

University

Real Estate/Law Firm

Healthcare Company

Hospitality Company

Recreational Facilities/Services Company

Outsourcing Company

Wholesaler/Distributor

Non Profit

Individual & Family Service

Pharma/Biotech Company

Program Development Consultancy

Consumer Goods Company

Computer Retailer

Sports Company

Transportation Company

Performing Arts

Engineering Company

Legal Firm

Logistics Company

Aerospace/Defense Firm

Mining And Metals Company

Non Tech Company

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