Zoho CRM Reviews

Organizations reported that cost to revenue is about 0.75% in one year with a sales increase of 10-15%. They experienced a 60% return, largely due to enhanced performance through automation, reducing the need for additional personnel. Zoho CRM helped save time in HR and project management, establishing real-time reports and options, aiding in rapid ROI within a year. It increased productivity by automating forecasting and providing accurate data updates.

Zoho CRM provides enterprise buyers with flexible subscription-based pricing, offering Standard, Professional, Enterprise, and Ultimate plans. Costs range from $20 to $65 per user, per month, varying by features and region. Customers appreciate its affordability and cost-effectiveness compared to solutions like Salesforce and SAP. The licensing model includes options such as Zoho One, which bundles CRM with approximately 40 applications, offering competitive value. Additional features may incur extra costs but are transparently documented.

• "I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
• "The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."
• "Zoho CRM is available at a fairly average price"

Zoho CRM is widely used for eCommerce, managing customers, and handling leads. Organizations utilize it for tracking sales pipelines, marketing campaigns, and client communication. It's integrated with databases and external systems for seamless data management. Across industries, it facilitates lead conversion, customer interactions, project management, and financial operations. Businesses employ it for generating reports, maintaining customer information, and ensuring efficient workflows, enhancing both sales and marketing efforts. Zoho CRM's adaptability caters to various business needs.

Zoho CRM customer service is rated well but lacks immediacy, with limited availability and long wait times. Some users mention only having chat support, leading to frustration. Others find them responsive during business hours. Technical support receives mixed feedback, varying from excellent to needing faster resolution. Support is available via email, live chat, and phone, with effectiveness depending on the user's plan, such as gold or platinum. Users note cultural communication differences.

Zoho CRM's initial setup is primarily straightforward and user-friendly. Many users appreciate its cloud-based nature, eliminating the need for traditional installation. Some find it instantly usable while others highlight the ease after initial customization. Challenges arise with complex requirements like commission structures or extensive integrations. Deployment duration varies from minutes to months, depending on company size and needs. Customization often requires a developer's help, especially for larger businesses.

Zoho CRM receives positive feedback for its scalability. Users find it accommodates growth effectively, supporting many users across different organizations. Businesses from SMEs to larger entities report satisfactory scalability, with some rating it highly. The system is adaptable, with cloud-based flexibility and out-of-the-box integrations enhancing its scalability. Users appreciate its ability to expand in line with their needs, although some suggest room for improvement, especially for enterprise-level scalability. Commercial users largely endorse its capacity for scaling.

Users consistently find Zoho CRM stable, with most rating its stability highly, generally between seven to ten. While early issues were noted, improvements have since been made. Occasional slowdowns and API problems are mentioned but aren't significant hindrances. The platform is considered reliable, secure, and performs without crashes. Users value the transparency of status updates provided by the company, appreciating minimal disruption and effective performance across different scales of business.